View Profile: aerynz - Spacetime Studios

06-17-2013, 03:29 PM

Samhayne replied to a thread How long until I receive help? in PL General Discussion

Honestly, very few people made use of the live chat feature. As I understand it, it was mostly a distraction to the Support Team. At this point...

38 replies | 549 view(s)

06-17-2013, 02:56 PM

Samhayne replied to a thread How long until I receive help? in PL General Discussion

Since we moved the backend from Zendesk to Desk.com earlier this year we lost the feature to do live chat.

38 replies | 549 view(s)

06-17-2013, 02:37 PM

Samhayne replied to a thread How long until I receive help? in PL General Discussion

Hi everyone, I wanted to chime in from our side to give our perspective. First, we do have support coverage on the weekend. We recently...

38 replies | 549 view(s)

06-17-2013, 01:27 PM

Samhayne replied to a thread Support. in PL General Discussion

If you guys are writing in about a banned account to complain that you want your account back, well, we don't ban without pretty good reason. ...

26 replies | 485 view(s)

06-14-2013, 11:33 AM

Samhayne replied to a thread New Boss Brawl Arena pink rerolls only Noble? in AL General Discussion

If you fight a boss with the Spiders that attack, you might notice something that causes those spiders to show up. Stop doing that thing that makes...

21 replies | 625 view(s)

06-13-2013, 04:59 PM

Samhayne replied to a thread Spacetimestudios offers in W3i :( in AL Technical Issues and Bugs

We don't see that error here Uzii. Where are you connecting from? What steps are you taking to get to that error?

16 replies | 195 view(s)

06-13-2013, 04:40 PM

Samhayne replied to a thread Spacetimestudios offers in W3i :( in AL Technical Issues and Bugs

No lock, just hoping that people who have difficulty with W3i offers would take the time to read the support article that has instructions and tips...

16 replies | 195 view(s)

06-13-2013, 04:26 PM

Samhayne replied to a thread Spacetimestudios offers in W3i :( in AL Technical Issues and Bugs

Here is the information from the Support Article found at:...

16 replies | 195 view(s)

06-13-2013, 04:11 PM

Samhayne replied to a thread Platinum Purchase Invalid order number Please help. in AL Technical Issues and Bugs

For Apple purchase issues, you need to contact Apple Support. It's basically a black box to us that we don't have access to. ...

5 replies | 131 view(s)

06-13-2013, 03:57 PM

Samhayne replied to a thread spacetimestudios app bug.. help? in PL Technical Issues and Bugs

Yes, unfortunately the forum app is developed by a 3rd party and has some issue. We recommend that you use a browser, like Safari or Chrome.

5 replies | 90 view(s)

06-13-2013, 03:42 PM

Samhayne replied to a thread ***Calling All Arms!*** in PL General Discussion

Ruizhe regularly gives me the head's up on scammers/profanity. While I tell him to go to support he keeps at it. It's fine, support is sometimes...

117 replies | 2811 view(s)

06-13-2013, 03:36 PM

Samhayne replied to a thread 2013-06-13 Content Update (122953) in AL Announcements

The Mythic amulet's stats are +15% Luck. Beauty is in the eye of the beholder. Some may not feel that stat is worth calling it Mythic, others...

155 replies | 6017 view(s)

06-13-2013, 03:31 PM

Samhayne replied to a thread 2013-06-13 Content Update (122953) in AL Announcements

Everything that you purchase from the store, with the exception of vanities, is tradeable.

155 replies | 6017 view(s)

06-13-2013, 03:28 PM

Samhayne replied to a thread New Luck Amulet Available in Arcane Legends - The Leprechaun Bundle! in AL Announcements

We didn't label it as such, but it is likely that it will be cycled out in the future.

34 replies | 1347 view(s)

06-13-2013, 01:13 PM

Samhayne replied to a thread 2013-06-13 Content Update (122953) in AL Announcements

We're working on correcting the issue where the arena can be locked and the boss not resetting.

155 replies | 6017 view(s)

06-13-2013, 12:46 PM

Samhayne replied to a thread Problems getting into the new Boss Brawl? We're looking into it. in AL General Discussion

Yup, party up before you go in and you will get a fresh instance. Right now if you wipe and all die, the boss won't correctly reset. We're looking...

6 replies | 269 view(s)

06-13-2013, 12:34 PM

Samhayne started a thread Problems getting into the new Boss Brawl? We're looking into it. in AL General Discussion

If you are entering the new Boss Brawl Arena and finding a locked arena (the lit lanterns that won't let you in to where the boss is), this is a bug...

6 replies | 269 view(s)

06-13-2013, 12:01 PM

Samhayne replied to a thread 2013-06-13 Content Update (122953) in AL Announcements

We will have a free respec event in Arcane in the near future. There are also more balance refinements coming in the future.

155 replies | 6017 view(s)

06-13-2013, 11:51 AM

Samhayne replied to a thread Free Platinum Offers are paying out Double Platinum! in AL Announcements

This promotion has come to an end.

22 replies | 881 view(s)

06-13-2013, 11:50 AM

Samhayne created an article New Luck Amulet Available in Arcane Legends - The Leprechaun Bundle! in SpaceTime Studios

A new premium item bundle has been added to the Arcane Legends Store: The Leprechaun Bundle! This features the Leprechaun Amulet, which grants a...

4 replies | 300 view(s)

06-12-2013, 04:53 PM

Samhayne replied to a thread Free Platinum Offers are paying out Double Platinum! in AL Announcements

The extra "juice" in Free Offers will run out tomorrow, so get it now while you can!

22 replies | 881 view(s)

06-12-2013, 04:04 PM

Samhayne started a thread New Luck Amulet Available in Arcane Legends - The Leprechaun Bundle! in AL Announcements

A new premium item bundle has been added to the Arcane Legends Store: The Leprechaun Bundle! This features the Leprechaun Amulet, which grants a...

34 replies | 1347 view(s)

06-12-2013, 03:15 PM

Samhayne started a thread Arcane Legends Boss Brawl Arena Now Available! in AL Announcements

Find Seer Hox in the Great City of Kraag and you along with 3 companions can enter the Shuyal Dimensional Gladiator Arena to fight Elite villains of...

25 replies | 16625 view(s)

06-12-2013, 02:22 PM

Samhayne replied to a thread Problems buying platinum in AL Technical Issues and Bugs

Hi Incube, As I understand it, Facebook registered accounts don't work for the Web Store. You will want to contact Spacetime Support to convert...

1 replies | 36 view(s)

06-12-2013, 02:17 PM

Samhayne replied to a thread Spacetimestudios offers in W3i :( in AL Technical Issues and Bugs

Please check out this support article for tips on completing W3i offers: ...

16 replies | 195 view(s)