Those experiencing higher latency or ping than usual, please fill out this survey!

Hey Arlorians

We've seen raising concerns for latency and ping issues in Arcane Legends. We want to provide the best butt kicking experience (even if the monsters have no butt) for you all, and so we would like to gather some information from those who have been experiencing increased latency or ping recently. Please reply to this thread and answer as many of the following questions as you can:

1) Character name you've experienced this issue on (only 1 name per account is needed)
2) The time of day you experienced the lag spike (in your local time)
3) The country and time zone you were playing in (if you don't know your timezone, just the country is ok)
4) The specific device you are playing AL on. If there are multiple devices you're experiencing this with, please list them all
5) Are you experiencing the lag while playing over Wifi, a Cellular connection (3g/4g), or both?
5a) If you're playing on a cellular connection, what type is it (3g/4g/etc)
6) Does the lag remain consistent, as in you always are playing slowly with lag, or does it spike up and correct itself
7) What zone in AL were you playing while you experienced the lag, and how many other players were in the zone with you?


Here is an example of answers you can use
1) VroomIGoSmash
2) 5:39pm
3) Playing from the USA, Time Zone of CST (GMT-6)
4) Playing on Chrome browser and Samsung Galaxy Note 3
5) Lag over Wifi and Cellular
5a) 4g connection
6) Lag appears for a few seconds and then goes away
7) Experienced lag while in Undim Fields, with 3 other players.

sandeeeep
3pm to 11.59pm indian time
playing on SAMSUNG GALAXY NOTE 2
wifi usage only
consistant 1k-4k-15k-30k+ pings, usually 4k
story token quest, towns, any map
only me.

i have 12 chars on which i do story quest and i use 1 char at a given point of time (if maybe due to excess chars)

works fine during midnight 12am-8am
with a rare lag spike idm

Vixenne
8am-11pm Philippines time
I play on Samsung Galaxy Note3 (Kitkat) and iPhone 6+ (iOS9)
I play both on Cellular (3G) and Wifi
In my case, more on sudden ping spikes like reaching 5k above then goes back to 300 ping after a few secs.
I experience lag/delay when entering and leaving a map.

1. Fredystern
2. around 12pm - 8pm
3. Indonesian (GMT +7)
4. Lenovo P-70
5. Wi-Fi sometimes, cellular connection nearly everyday
5a. 4G
6. Sometimes stay in red ping, sometimes spike up and back to green-yellow
7. Ping spike when enter pvp and in some map with alot of mobs '-'

1. Marsuu
2. Midnight until 6am
3. UK, London Central
4. IPhone 5 & Windows 7 PC on Chrome
5. WiFi surprisingly
6. Spikes up & corrects itself & repeat
7. Expedition camp & mainly places like Kraag Tombs where theres a lot of mobs & sometimes it randomly does it while farming locks so others kill boss & elixir wastes (4 people in tombs... duh)
8. Its seriously annoying & thx for trying to do something about it STS :) still better servers than EA... Jajajajajaja!!!

1. Ursot
2. 16:00-05:00
3. Brazil
4. Positivo Mini Quad
5. Wifi
6. All time ping up to red and back spmetimes when not dc
7. Expedition camp, ydra, shuyal

Enviado de meu Moto X usando Tapatalk

I post it here for my friend since she dont have forum account.


1. Iags
2. 10 pm - 4 am mostly
3. Time zone : +4 GMT
4.playing on Ipad ( IOS )
5. Lag over wifi
6. Lag keeps coming and going away .
7. Kt4 + haunlet + event maps with 1-2 others

Majinvineet
Anytime (haven't noticed precisely )
+5:30 India
Lenovo A6000( non updated in lightest condition)
WiFi
Lag comes for 30-70 secs and also facing some sudden DC problem
Specially All higher maps n plans tombs n event map

1). Kimbarcelo
2). 5-8am
3). Philippines
4). Chrome browser and LG G2
5). Lag over Wi-Fi
6). Green and yellow ping and sometimes red ping inside kraag tombs 4
7). Kraag tombs 4 and 3 and sometimes when i enter the tombs it just sends me back to the entrance

Sent from my LG-D802 using Tapatalk

1.) Smurfylols
2.) 2-7PM
3.) Philippines
4.) iPad Air1
5.) Lag in PLDT wifi
6.) In km3(4ppl), as soon as I reach the 3rd boss the ping doesnt stop rising. The ping only goes down after the 3bosses were killed and the players have left.
7.) km3 ALWAYS

1) Justhell
2) its happen random
3) Indonesia (+7 GMT)
4) iphone 4/galaxy tab 3/chrome sometimes
5) celullar mostly/wifi sometimes
5a) 4G
6)
- sometimes forcing me to logout
- sometimes forcing me to watching
ppls fighting while ping goin crazy
sometimes till DC or stop at 75k +
ping
- sometimes there's delay 3-5 sec
between when I charging skill,then
released with skill animation appear
(when this thing happen ping
indicator spike up like 1- 3 sec then
back to normal)
7) mostly in underhul and glinstone (sometimes happen on other map but very rare happen), no matter solo or with 1-3 other players. What thing suprising me is I've got no ping issue on event map (town or boss map),KT 4,KM 3 where I was mostly have ping issue in past event. :D

Additional info : my average ping is beetwen 250 - 600 (on that range I can enjoying my run no matter where)

Thx for ur time and attention,wish there are solution soon.

Ssilverrogue
Venezuela
Time since the event began ursoth
Conection wifi and 4g
tagital team T7X
I disconnected when entering the game or event map
........Venezuela
Tiempo desde que empezo el evento ursoth
Conection wifi y 4g
Equipo tagital t7x
Me desconecta al entrar al juego o mapa de evento

Deathlyreaper

I experience since urusoth began and even before that too

Canada Saskatchewan(dont know timezone sry)

Iphone 5 and Ipad(dont know the version) My iphone 5 lags almost all the time, the ping is higher too (i experience lag on my iphone before urusoth even started thats why i tend to not play on my phone) I experimce Lag on my ipad when urusoth started.

Both of them are wifi all the time so i dont know why one is slower than the other

For my phone it always spikes up and then correct itself. It is very unstable. Its the same with my ipad but it just strted in urusoth

I experience lag on my phone basically anywhere. For my ipad its kt4 and the tombs/crypts area i think.

2) Never lags
3) UK (All day)
4) Chromebook
5) Using Wifi
7) Every Zone with no lag, even with 4 peeps.

Minisalami and other Account
Berlin, Germany
Different Providers with up to 500Mbps Internet and 450 Mbps Wi-Fi in wich I am the only user. Mainly playing on an Android 6 LG mobile with more than enough cpu and ram.

Facing lagging, freezing and delays up to 3 secs between client and server especially in underhul elite maps or in maps many ppl are running for farming at the same time like rockhorn. Therefore for me it seems to be a loadout prob with the sts servers.

EDIT: Now facing dc problems started 2 days ago.

1) Name: Virqo
2) Time: 24/7
3) Location: Playing from Norway, Time zone of CEST
4) Platform: Playing on iPad air 2 and iPhone 5s
5) Connection: Over wifi and Cellular
5a) Both 3g and 4g connection
6) Lag appears for 15 seconds (minimum) causing for almost Disconnection
7) Everywhere in the game map, even though i am home alone lag spikes still attacking me (Making me throw some stuff flying on the air).

Quote:

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Originally Posted by rafaelfarias406

1. Ursot
2. 16:00-05:00
3. Brazil
4. Positivo Mini Quad
5. Wifi
6. All time ping up to red and back spmetimes when not dc
7. Expedition camp, ydra, shuyal

Enviado de meu Moto X usando Tapatalk

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Expedition base camp? Shouldn't you be in CTF farming dummies?

Quote:

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Originally Posted by Majin Vineet

Majinvineet
Anytime (haven't noticed precisely )
+5:30 India
Lenovo A6000( non updated in lightest condition)
WiFi
Lag comes for 30-70 secs and also facing some sudden DC problem
Specially All higher maps n plans tombs n event map

---

More precise info :

1)Majinvineet
2)Every time 60x24
3)India
4)Android (fresh factory reset)
5) WiFi (working smooth)
6) Gameplay occurs for few secs in between lag
7) All maps I.e. event km3 kt4 southern sea everywhere. N towns also lags for some time ..

1) Luckylilmofo
2) All DAY!!!
3) Playing from the USA, Time Zone of EST all day
4) Playing on Samsung Galaxy S5
5) Lag over Wifi and Cellular
5a) 4g connection
6) Lags consistently
7) Experienced lag while throughout arlor
8) infinite running dog
9) certain enemies don't auto target at all in event zone (vines)

1) Atqx
2) 5:00pm - 8:00pm
3) Playing from the Argentina, Time Zone (GMT-3)
4) Playing on Pc windows 10 Chrome browser and Samsung Galaxy Fame
5) Lag over Wifi
6) Lag appears for a few seconds and the ping rises very fast and the server disconnects, this occurs at intervals of 15- 20 minutes
7) Experienced lag while maps event, with 3 other players and kraken mines 3, with other 3 players.