Why boosting your customer satisfaction is important...
Hey guys,
I found a really cool article on customer satisfaction in the gaming industry. Take a look here: http://venturebeat.com/2013/02/18/wh...-service-game/
I have a few questions that I would love to hear you guys answer in this thread:
1.) What are your thoughts on the article?
2.) In the eyes of a player, do you agree to what this article is arguing for? In the eyes of a game studio/development team, do you agree with this?
3.) How can STS find a good balance between good customer satisfaction, as well as maintaining 5 different games?
4.) Would focusing on one game go a longer way that has lots of attention than creating multiple games with little attention to each? (Or vice versa)
Thanks.
I guess in my own quick opinion, the article talks about how studios have rare opportunities to maximize in profits and something they love - that is as long as they have a strong community. PL is the best community I have ever been apart of when it comes to gaming.
Why boosting your customer satisfaction is important...
Honestly I don't mind with 5 different games but sts is needs to hire more people... With more devs/mods, games such as DL,SL and PL won't be neglected and receive "income" from these games...
But right now STG is putting more weight on their shoulder... But let's be honest, this is all sts plan. More people they hire=more money they need to pay in salary... So they just keep the company small and make different games. Usually during the start it gets famous and then after it dies... BAM new game more money for them and rest of the games are left to die except for the occasional plat sale, double damage, double exp, and vanities that cost so much but anyways that's only to leech out money from loyal players/customers.