Sts dont help me !

looking for a previous post u can see that i have a problem with purchasing platinum http://www.spacetimestudios.com/show...es-my-platinum


Originally Posted by Delphina
Most of platinum purchased go through within a few minutes. There are some cases where it can take longer Please check out this link:
http://support.spacetimestudios.com/...ceived-it-yet-

i visited this link and on this link was said :
Don't panic! We can easily help you with this issue. Simply submit a request using the Contact Us image at the bottom of the page.

Please be sure to fill out the Character name and Order number fields when submitting your request.

Where is my order number?

You should have received your order number in your confirmation email. It is a long number, here is an example:

15794453143065756354.907656037896827 (We want the bold number).

If you don't have an email you are able to log into Google Checkout and obtain your order number.


OK OK i send message with my check and order number but then i have a new message from STS
the man who name was ALex ask me to send name of the game and my character name .
ok , i send him this message day ago but still i dont have my platinum which i wanna spend on ripmaw ((((((

Please help me (

When was this email? Weekend support is rare and often times, you will not get an email over the weekend because usually support does not work over the weekend.

Propably ur email will be answered in a few days as sts usually doesnt reply on emails on weekends :D if you are lucky u will receive ur reply within a few days if ur unlucky like me will take more than a week.
Hope you find a solution soon =D
Cheers

Support is the only one who can help you with this. Give it a few days please and be patient....