Originally Posted by
JaytB
I've never been a huge fan of this whole gambling thing. Cool weapons/items are advertised, but when you go and buy them you usually end up with useless crap instead.
I already informed support about this too. I also asked them for more 'transparency' so you get a real idea of the chance you have getting the item you want (for example: 10% to get item x). The reason being that it apparently causes much frustration among players.
But, then again, STS is a business and they'll probably have their reasons to keep the system as it is :)