Corporate culture is hard to change. There have been MMOs in the past that have been released in a pretty rough state that well, relatively basic QA could have solved. We'll wait and see though.
I've been looking at some of the ESO videos. The combat looks clunky right now and some of the animations look off. There also doesn't appear to be a certain degree of well, cohesion, with the players in the dungeons. Also, by 2013 standards, graphics are outdated, although this is a lesser issue. Maybe it would have looked ok 5 years ago, but in 2013 ... not so much.
Yeah for sure. That's one of the reasons that I got into WoW.