[Guide] Not Receiving your NativeX Platinum? See this Thread/Guide

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Originally Posted by MzCadet:1808295

Yes this guide is good but there are a couple things u need to know.

DO NOT send anyone ur 'Device Id' u dont know who they are or if trusted, once ur Device Id is out it leaves u vulnerable to be hacked to any extent even to the kernal (brain of device). The only ppl u should EVER give it to is ur network provider & the manufacturer if ever needed to recover access of ur device but they can only do so much legally, so personally I would not risk it.

Always include screenshots of:
The offer details itself, the status of the offer, ur phone screen of app/shorcut (proof of install) & inside the app that is on offer (proof of run).

I use an email that is not connected to my main but to an alt to contact NativeX & Trialplay so I always include my ign that I would like to be credited to.

If u can do that there is no need to send any header letters or Device Id. Screenshots will be enough.

These tips work for me both with NativeX & Trialplay.

I do have 1 complaint, I contacted NativeX about some offer rewards on 18th Aug, they credited me most of the rewards on 20th Aug, I emailed them back bout 2 more missing offers same day... I am still waiting to hear from them.
Their customer service WAS great, idk what happened but I want my 25 platinum!

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changed the device ID part, thanks

Also, i do Not work for NativeX, so if they did not credit your 25 platinum, after a certain amount of days, try re-emailing them with a new email paper (i think thats what new emails are called?)

I think it has to do with your case number.
After they credit some of your platinum, they probably mark your email as Resolved, and may or may not reply.

I think re-emailing them with a new email message will help

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http://www.spacetimestudios.com/atta...4&d=1405395248

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1 free download game offer gives you 77 platinum .-.

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Originally Posted by Sceazikua:1808703

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http://www.spacetimestudios.com/atta...4&d=1405395248

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1 free download game offer gives you 77 platinum .-.

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It doesnt work...

Its ridiculous we have to send emails every single time we do an offer. It never works!!

http://tapatalk.imageshack.com/v2/14...1427737cb2.jpg

Np Ruizhe, yes I will be contacting them again with all the screenshot incl the emails *fingers crossed*

I also downloaded Game of War but during the double reward week. I didn't have to email them for the plat, it went through. I don't know why it doesnt work for others or only sometimes.

I would simply like to suggest this be removed from sticky seeing as NativeX is no longer a part of this game.

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Originally Posted by Arpluvial

This is a great guide! I have gone ahead and stickied it.

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found my sticky-person culprit!!!!

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Originally Posted by Raselph:1908375

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Originally Posted by Arpluvial

This is a great guide! I have gone ahead and stickied it.

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found my sticky-person culprit!!!!

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???

+1 Nativex support team is pretty quick in support. I have done it before. They offered my platinum within 48 hours. They did not asked me for a screenshot of pending offers. I guess the log file did the job...

Good night ever bought with my platinum card but lately I'm not getting buy says that my card number does not exist.