Pocket Legends Ban/Support Issues

This post is not just out of concern for myself but for all players. It will probably become a locked thread because it's an actual relative issue. Many players including myself have been banned for no apparent reason, and nothing can be done about it now. We could try and contact support but there has been no response from the support team for almost 100℅ of all players talked about this to. Also, even if you are banned for a legitimate reason you have no way of knowing why.. it simply says "for violating terms of service", which is too broad of a reason. I can not think of a reason for being banned since I have only been muted once for a typo and usually keep to myself. With all due respect I feel as if spacetime studios should release some sort of statement explaining these issues.

We're aggressively targeting account, item, and gold sellers. No trading of accounts is allowed either. If you have a particular case that you would like me to look at, send me a PM.