Lol i gave you some tips what to do on the other thread.

Sts hasn't much to do with W3I who control the free platinum offers they just support it.
We can't really help you sorry Shone and the Devs can't really fix that, just try to e-mail the W3I customer support to get some explanation.


Or check these articles:

http://support.spacetimestudios.com/...ffers/articles


Tldr: Email W3I