You don't need a screen shot. Ive done this multiple time. I just go to the help button at the bottom of the offers page and say that my offers aren't working. Then they go in and manually set the pending offers to completed ones. Then wait and you will get your platinum in around 3 days to a week. As long as the offers aren't 2 weeks old or more. After 2 weeks they expire and can not be fixed. Only the pending offers are the ones they can do something about.
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