It really seems that nothing can get done though without both customer and company information in this kind of situation where the customer is not really happy with anything you all are doing.
EDIT: I'm not saying it's good that we are unhappy with everything you do, it's just that maybe some set of numbers could help give context to both the company's and our frustrations.
EDIT : not good with words...um by "context" I mean like it could further justify your reasoning and help us see your logical reasoning instead of just being frustrated.
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