Hi all,

Bless, I appreciate you taking the time to write us about this. Scamming is a terrible thing and can be really devastating, especially if you lose an item or items that you worked really hard or even paid real money for. Here is the difficulty with these situations: The trade and gifting functions, as we've mentioned, are meant for passing items to another character without the intent of receiving it back. For this reason, there is limited tracking that we can do once an item has been sent to another player. Support does all that they can to investigate each scam report, but sometimes it is just not possible for us to recover the item(s). I know that sometimes the copy and paste response can be frustrating. It can seem impersonal when you're dealing with a crisis, but you have to understand that we get tons of these reports every day. That is why we try our best to equip everyone with the tools to recognize and avoid scams.

I hope this helps clear some things up. Locking this one down.

Remiem