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Thread: Lost account

  1. #1
    Junior Member Bribed's Avatar
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    Default Lost account

    Hello guys...
    I have been playing pocket legends since it first came out in 2010 and my brother showed it to me. Within a month or two I capped my Mage. On this account I also had many rare vanities, such as the Founders helm, shield of gratitude which was given for purchasing all the campaigns and also the Frozen crown Received from purchasing maps back when you had to do this...
    I have already contacted space time studios support and they have been very unhelpful as whenever I sent them another email about the problem they just replied: 'We cannot do anything to help you, you will have to contact google to resolve this problem.'
    The problem was is the gmail linked to the SpaceTimeStudios account got deleted by myself as the result of spam. After doing this a few weeks later I realised I was unable to log in to pocket legends as a result of this.
    After contacting google they said they were unable to recover this email address as it had been more than 14 days after it's deletion. I would really like someone to help me with this problem as I would really like to get back on this account and have these old and rare vanities back.
    I believe it would also be helpful if a mod or dev saw this and we set up a time to talk in game about this problem as it would be much easier for Me.

    If you have any helpful ideas on how to help me with this Myy ign for my new account is:
    Truedexbird
    or
    Bribed
    Thank you and please help!
    Last edited by Bribed; 07-07-2014 at 01:43 AM.

  2. #2
    Luminary Poster Schnitzel's Avatar
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    Default

    Only support@spacetimestudios.com can help you with account related stuff

    Regular forum-ers cant help..sorry..
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
    .

  3. #3
    Senior Member Jblazer's Avatar
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    Default

    Quote Originally Posted by Bribed View Post
    Hello guys...
    I have been playing pocket legends since it first came out in 2010 and my brother showed it to me. Within a month or two I capped my Mage. On this account I also had many rare vanities, such as the Founders helm, shield of gratitude which was given for purchasing all the campaigns and also the Frozen crown Received from purchasing maps back when you had to do this...
    I have already contacted space time studios support and they have been very unhelpful as whenever I sent them another email about the problem they just replied: 'We cannot do anything to help you, you will have to contact google to resolve this problem.'
    The problem was is the gmail linked to the SpaceTimeStudios account got deleted by myself as the result of spam. After doing this a few weeks later I realised I was unable to log in to pocket legends as a result of this.
    After contacting google they said they were unable to recover this email address as it had been more than 14 days after it's deletion. I would really like someone to help me with this problem as I would really like to get back on this account and have these old and rare vanities back.
    I believe it would also be helpful if a mod or dev saw this and we set up a time to talk in game about this problem as it would be much easier for Me.

    If you have any helpful ideas on how to help me with this Myy ign for my new account is:
    Truedexbird
    or
    Bribed
    Thank you and please help!
    What he said. Gotta email support. Won't get help here.

  4. #4
    Junior Member Bribed's Avatar
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    Default

    Google does supply support with gmail, they just have a help page saying what you can do to help, you can't contact them directly about it.

  5. #5
    Senior Member gumball3000's Avatar
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    Default

    It seems you have to prove to sts you are who you say you are. I think they should be able to change the email and password on your account.

    If you can't recover your gmail account then sts should ask you for your credit card information. If you can provide the detalis on the credit card you used for platinum purchases then they should be able to change your email to whatever you want it to.

  6. #6
    Senior Member Jblazer's Avatar
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    Quote Originally Posted by gumball3000 View Post
    It seems you have to prove to sts you are who you say you are. I think they should be able to change the email and password on your account.

    If you can't recover your gmail account then sts should ask you for your credit card information. If you can provide the detalis on the credit card you used for platinum purchases then they should be able to change your email to whatever you want it to.
    They ask for info like name, email, and if you have made plat purchases they will ask for specific dates and amounts.( Found on itunes history or google)

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