[Guide] Not Receiving your NativeX Platinum? See this Thread/Guide

[Schnitzel]

Guide to Receiving Your NativeX Platinum

(Your NativeX window may or may not look the same as my NativeX offers window <The one in the screenshots are from my Samsung Galaxy S3 running Android 4.3> if you have an iOS device or are using the Chrome browser, chances are that the NativeX Free Platinum Offers window will look different)

======== Step 1: Open the NativeX Free Platinum Offers Window ========

Your screen should look similar to this (your offers might not the same offers and platinum reward amounts as mine, but similar)
Attachment 97474

Click the "Need Help?" button (Its in the bottom right corner of your screen, I've drew a red circle around it)

======== Step 2: Emailing NativeX Support ========

After you've clicked the "Need Help?" button, it will open your email app (if you're on a mobile device and use your device's mail app, this should work, if you are on a Mac running OSX, then the Mail app will open, i do NOT know what happens on Windows...sorry)
This is what my screen looks like after clicking the "Need Help?" button.

Attachment 97559

Make sure that a file called "log.txt" is included in the attachments (please don't write your own log.txt...it won't help you get your platinum any quicker..)

If you don't have the log.txt included, you will need to screenshot your offers list (the History List) and in the email, and send it to them...they will most likely reply back asking for your "Device ID" (If they do, DO NOT give your Device ID, just send screenshots of the game offer and that game)

======== Step 3: Wait a few business days (Weekdays: Monday through Friday) ========

When you click "Send" on the Mail button/service you've used, wait a bit.
NativeX will send you an automated message, do NOT reply to this one, because it will never be responded to. This email they send to you tells you that they have successfully received your email.

Attachment 97561

It will say something like:
Mobile Support Inquiry: <case number>
Dear <your email username> Thank you for your email, please do NOT reply to this email, as it will be sent to an email that will not be replied to.

======== Step 4: Receiving your platinum ========

After a few days, NativeX will reply back to you with a message thats titled something like this:

Attachment 97477

Once you click on that e-mail and open it, it should read something like this (see picture below)

Attachment 97478

======== Step 5: Go on AL and enjoy your platinum! ========

Open your AL app and log onto your AL account, have fun!

This Ends the Guide on How to Receive your Platinum for your Completed NativeX Platinum Offers

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