Okay, so I reached the free level cap of 13 and decided to go out and buy one of those pre paid visa cards to purchase some extra content so that I can continue on with the game and everytime I try to make a purchase on the webside it declines my card! Now, I called the customer service number for the visa card and they said it's 100% active and ready for use and I even used it to buy gas to make sure, my balance is $39.60 and I'm trying to buy $5 in platinum and it won't let me! This card is supposed to be good "anywhere visa is accepted" and since not everyone has a credit card and not a lot of people like to use their card online they purchase these, I've purchased hundreds throughout the years to make purchases online and NEVER had an issue until today.
Is there a customer service number that I can call? Seriously, this is very maddening since I am willing to spend the $$$ on game content but Spacetime doesn't seem to want my money, why would I continue on if I can't buy platinum?