Producer's Note: On Pet Transfers

[productor]

Hello Folks,
Last week we made an exception to standing policy of not allowing the transfer of pets from one character to another. Remiem commented that we have a one time transfer policy under certain circumstances, with certain pets. Both the transfer and any comments regarding one time transfers were made in error.

We do not offer pet transfers as a service through our customer service group. I apologize for the confusion that this action and comment caused.

We appreciate all the feedback that came up during this issue and will strive to learn from our mistakes as we move forward. Bear in mind that we reserve the right to manage game inventory as needed in service and support of this world that we've worked hard to build.

As always, I encourage you to continue the conversation through constructive discussion.

Much Obliged,

Adrian "Productor" Glover

[Zeus]

Since you've provided this for one person, can you at least right this wrong and allow this to be an option for ALL SnS/LB Exclusive pet owners?

[famousfame]

If it was done in error then correct ur mistake quite simple really

"what goes up will come down"

[Zeus]

If it was done in error then correct ur mistake quite simple really

"what goes up will come down"

That mage has already purchased other pets now on his account too so if they're going to reverse, they should allow him a refund/reverse everything that resulted due to this pet transfer.


Of course, the easier option would be to allow this for all SnS owners. I'm not sure if I'd ever use it but it's nice to know I'd get the same treatment should I want to transfer the pet.

[Madnex]

Pretty sure that the question going through everyone's mind is: "Will the mistake be rectified?" You see, in the logic that's been currently followed by STS, the people that get to somehow profit by mistakes inside or outside the game which are later corrected always get to keep whatever advantage they unfairly gained. An easy example is the PvE kills exploit and the flagging exploit that were patched yet no action was taken to rectify the effects that these mistakes had on the leaderboards hence the ones that used them continue and will continue to thrive staying on top of them with ease.

In the current case, the mistake can be corrected much easier with a return of the pet to the original toon. I have nothing personal against either party but these situations are exactly what the majority of the players bases the accusations of favoritism to high-paying customers. If you want to make certain rules absolute and expect us to respect and recognize that you must at least make sure your actions don't point at the opposite direction.

[famousfame]

That mage has already purchased other pets now on his account too so if they're going to reverse, they should allow him a refund/reverse everything that resulted due to this pet transfer.


Of course, the easier option would be to allow this for all SnS owners. I'm not sure if I'd ever use it but it's nice to know I'd get the same treatment should I want to transfer the pet.

Why on earth would they give refunds on pets he purchased??????
This about transferring pet from one account to another account, first time I've heard of such and quite astonished sts allowed, now they know it was wrong so right the wrong, simple as pie

"what goes up will come down"

[Zeus]

Pretty sure that the question going through everyone's mind is: "Will the mistake be rectified?" You see, in the logic that's been currently followed by STS, the people that get to somehow profit by mistakes inside or outside the game which are later corrected always get to keep whatever advantage they unfairly gained. An easy example is the PvE kills exploit and the flagging exploit that were patched yet no action was taken to rectify the effects that these mistakes had on the leaderboards hence the ones that used them continue and will continue to thrive staying on top of them with ease.

In the current case, the mistake can be corrected much easier with a return of the pet to the original toon. I have nothing personal against either party but these situations are exactly what the majority of the players bases the accusations of favoritism to high-paying customers. If you want to make certain rules absolute and expect us to respect and recognize that you must at least make sure your actions don't point at the opposite direction.

Yes, if they are going to rectify, they should fully rectify as well if the person has now made this mage his main (which I know he has - he only logs onto warrior when called).

[Serancha]

It needs to be corrected, plain and simple.

Giving favouritism to those with a specific pet, especially one which already gives them a huge advantage over others, is just wrong. We have enough of that in this game without STS allowing blatant shows of preference. If I decided to make another toon my main, they wouldn't transfer my Maridos, Sam and Whims to that toon for me. Why should this be different?

[Axesam]

They will not transfer back that sns from that mage to that warrior, remember when they make an error when sns drop from crates? They still give that sns to the lucky ppl who get sns from crates.

So, this will be "im sorry my fault" without any solution.

End of story.

[Justg]

Folks, we make mistakes. Put down the pitchforks please.

[Zeus]

Folks, we make mistakes. Put down the pitchforks please.

Gary, I understand y'all make mistakes and that's okay - we're all humans! However, if y'all could rectify the mistake in a manner that makes people happy instead of hold resentment, that would be much appreciated!

[Justg]

Gary, I understand y'all make mistakes and that's okay - we're all humans! However, if y'all could rectify the mistake in a manner that makes people happy instead of hold resentment, that would be much appreciated!

Lots of elements to balance here Zeus. Appreciate the input.

[Serancha]

Why on earth would they give refunds on pets he purchased??????
This about transferring pet from one account to another account, first time I've heard of such and quite astonished sts allowed, now they know it was wrong so right the wrong, simple as pie

"what goes up will come down"

I totally agree with this. Honestly I can't see how one would spend a ton of money on other pets because they had one transferred to what is now their main. Why would they be spending a pile of money on what is now supposedly an alt? What Zeus is saying makes no logical sense. If the person wanted to buy other pets, they were going to buy them.

Adding refunds for in-game transactions is impossible in any case, and since we all know this, the request must be just a smokescreen to allow all S&S owners this unfair privilege.

[famousfame]

I totally agree with this. Honestly I can't see how one would spend a ton of money on other pets because they had one transferred to what is now their main. Why would they be spending a pile of money on what is now supposedly an alt? What Zeus is saying makes no logical sense. If the person wanted to buy other pets, they were going to buy them.

Adding refunds for in-game transactions is impossible in any case, and since we all know this, the request must be just a smokescreen to allow all S&S owners this unfair privilege.

Sera u always one dynamite girl who sees through all the smoke screens.

"what goes up will come down"

[Kingofninjas]

Thank you for admitting to an error. It takes a lot of courage and we commend you for that. However, this situation is unfair to all other sns users. There are 2 solutions which come to mind. The more likely one is to allow a 1 time transfer within a set time period for ALL current sns owners regardless of reason. The second one, which I am completely against, is to right the wrong and return the transfered sns to its rightful toon.

[famousfame]

Folks, we make mistakes. Put down the pitchforks please.

Erm that's one pretty big mistake to do, uv basically allowed one player to gain a massive advantage over other PvP players, I understand you guys made mistake so fix that mistake already or are you refusing to do???
Kindly state how you will resolve this or not resolve this.
Look you guys don't play game much and just watch forums for feel of game, well I can tell you that lots of people feel that certain players have been given many unfair advantages in game to the detriment of other players, this is another example of sts cloak and dagger dealings that now exposed are like "oh was a terrible mistake plz forgive us" sorry but any answer but the right answer will not go down well.

"what goes up will come down"

[Zylx]

Folks, we make mistakes. Put down the pitchforks please.

It's not the acceptance that justifies a mistake, it's what's done to correct it. You have two options here: to either accept one time transfers for ALL discontinued pets, or to return the SnS to the original owner.

Edit: darn. Zeus beat me to the punch lol

[Kakashis]

no worries, we're all human! Easiest solution is maybe to transfer that pet back to the original toon that was made in error?

[Ssneakykills]

Lucky guy to have gotten away with transferring his sns over

[Madnex]

Folks, we make mistakes. Put down the pitchforks please.

G, it's not like someone was shot and we're asking you people to take the bullet back. This is easily rectified as it's a single case involving a single person but if the course and stand STS will take on the subject was already decided before walking in here then there's no much point in carrying on the conversation IMO, constructive or not.

When you crack an egg open, you do it willingly knowing that the moment the flashy text saying you've obtained "x" pet pops up, you've "burned" the gold/platinum you spent to acquire it. By allowing a transfer of a capped, high-end, unavailable pet which also happens to be the most expensive in the game you basically gifted 150m to someone. That's a lot to swallow with no signs of availability to make amends from STS' side. Again, this is just my view on things; others might view it more lightly or more seriously.