We are working on the finishing touches of our new word filtering system to be released in a future content update.
For chat, tells, and boot messages:
1) If a player says any one of the words on our insta-ban list, their account and device will be permanently banned. Most of these words should not be said for any reason in any of Spacetime Studios' products and include hate speech terms, sex chat terms, etc.
2) If a player says any one of the words on our insta-mute list, and they will be muted for 5 minutes. Subsequent mutings will then be counted and can result in progressively longer game bans. For example, say <bad_word>, get muted. Say <bad_word> again, get muted again. Say <bad_word> again, get banned for 1 day. Say <bad_word> again, get banned for 3 days. Say <bad_word> again, get banned for 7 days, etc. <bad_word> can be any word in our mute list.
We go through great lengths to make sure that Pocket Legends is a fun, safe place for players of all ages. This new system should help alleviate the current customer service load when dealing with in-game reports.