Game Outage - Pocket Legends is UP!

[anezeudacen]

This just reminds me of an old saying "Never forget your tape backup" lol

[SiX]

This sounds like a job for Captain Hindsight!!!

[Charmingx]

Any minute that passed by, brings us closer to playing ..
In the mean time we could use our positive thinking and be patience...
Maybe amazon then fix the problems faster,,lol...
Dont pay attention to the pressure...
But fix it now!

[Aislinjade]

My first MMO was Everquest. I started about a month before their first expansion (Kunark) came out. Basically this just means I am used to server outages. This wait is nothing. I'm sure it will be back up eventually.

[anezeudacen]

Lol yep whenever eq had an update server was broke. the good ol days.

[Jaaziki]

I feel like a kid during a long trip asking, "Are we there yet?"

[Charmingx]

It is exactly 12 o clock midnight here in the netherlands.
Still i cant connect with the server..
Please please someone promise me, that when i wake up tomorrow everything was a bad dream, and i can play the game again,
Happily ever after....

I would sleep so much better, with that knowledge...lol

[Addicted]

I can't believe it has been almost 2 full days without playing... I haven't missed a single day since I first tried the game 8 months ago - addicted from day one! This is torture!!

[Jaaziki]

Are we there yet?

[Dartagnian]

My first MMO was Everquest. I started about a month before their first expansion (Kunark) came out. Basically this just means I am used to server outages. This wait is nothing. I'm sure it will be back up eventually.

Back in the the day when LOADING...PLEASE WAIT...was common. Remember getting locked up while zoning?

Ah, the good ol' days.

Former Luclin Server Paladin

[MrZeke]

Common Amazon!! We the people need our PL!!

[SnipeAce]

Any min now right? Cant wait to see 4k user long in the same time.

[Jaaziki]

sigh...are we there yet?

[chemicalBREAK]

Lab time! Alright, kids, here's what I want you to do:

Take a large file, saaaaay, 7 gigs or so. Move it from one drive on your computer to another. How long did it take? A minute and a half? Three minutes?

How much space do you suppose 7 gigs is compared to what Amazon stores? How many moves and removes and unmoves do you suppose these guys are doing to fix the issue? What sort of other operations do you suppose they're doing? Don't know about you, but I bet even with every Amazon employee past, present, and future on it, they would still be limited by the system. Download Dungeon Defenders or something. Watch a movie. Go play in traffic. "Caaaar. Game oooon."

Everyone is doing what they can; this has been said and said again. If STS plans to compensate for time down, that's great, but the fact of the matter is, they don't owe us a thing. Leave it. STS is not responsible for what's going on. Leave it. STS can only pester Amazon. They have no further control over the situation. Leave it.

As for me? http://uloops.net/profile/The+White+Lady

This is how I'll be passing the time. Check out these apps to kill the meantime:

UniWar - Turn-based strategy with single and multiplayer.
Speedx 3D - Fast-paced test of reflexes and coordination using your phone's accelerometer.
Angry Birds - Game of strategy and coordination. Fling the birds to remove the pigs!
Cordy - Cute game. Play as Cordy the robot to charge up the doors to the next level.
Dungeon Defenders - 3D wave defense game with a class-based system. Very fun; requires high-end phone.
Gun Bros - Still very new so many features disabled, but top-down shoot'em up fun for the whole family.
ULoops Studio - Full-feature music production suite. The link above is my page.

PL being down sucks, but there are other things we can do to kill the time, guys. Let's just be patient; the wonderful men and women at STS and Amazon (yes, Amazon is still wonderful - Cloud computing is new and things like this happen) are doing everything they can.

[waisted menkey]

sigh...are we there yet?

Are we still on the freeway, or are we pulling into the driveway. Don't make me tell you again.

[anezeudacen]

Former Wizard, Cleric from the Omens of War and Dragons of Norrath age, but I started once planes of power came out.

[MrZeke]

Well i've been playing DH2 and its already getting boring!!

[anezeudacen]

It would be cool if they implemented some type of system like the AA's from everquest 1 so level 56 players had something to strive for.

[Rare]

again ...my point exactly.....

there wasn't much of a point. Sayarn said "number of players" and "half buy plat". So... how many players? 10000? Half buy plat? How much? $50 each (I think that's high)?

So.. we have 250k? How many people work for STS? How much do they already pay for hosting? What about other costs (software licensing for dev)? So how much does that leave over?

[Redbridge]

If anything Amazon should have had the East cloud and the West cloud mirrored, so if there was a site crash the other site would be able to balance the load, even if its on the other coast and the ping would be higher it would still work

This has nothing to do with patience, even if the game is down all night or all weekend it does not matter to me. It just questions how loyal STS is to us the customer. They do a great job, and the game is a hit, but I guess I just expected more from a customer service type position from them.

confused.com

You talk about customer service and network resilience like they are the same thing......

I know a little about both and whilst they are a little connected in this case they are separate entities...

Network resilience was in place, there were backups, and backups of backups (I think that what one poster called it) But they all failed. What you are talking about is full seperation, the type of thing you get for stock exchanges, emergency services, etc..... Costs lots of money but is expected (and costed in) in those instances, as its life of death or millions of pounds... Neither applies here...

Outages happen and all STS can be expected to do is manage our expectations as best they can with what they have got (I believe they have done that). In return it is our job as a customers to be realistic in our expectations.

As an Diagnostics Engineer for large Global Networks I'm not sure there is anything more that can be done that STS haven't already done. Their comms streams are regularly being updated and they have even given us the links to the Amazon dashboard itself....

Finally re: their Customer Service, I'm not sure I have ever been better treated as a customer. Which is more than can be said for the customers of Sony's Playstation Network following this outage.

Its just a game, after all....... Isn't it? And from the reaction (good and bad) a very very popular one too.... They must be doing something right.

If I was STS, I'd be worried if there wasn't this kind of reaction, as this shows they are clearly heading in the right direction, doesn't it?