Hi there!
I just wanted to let you all know that I had been working on a guide to navigate our support site. A lot of you were unsure of some terms that I was using (ie: case number) and I decided to compile that information into one place. I encourage you all to take a look and register if you haven't done so already to empower your support experience!
http://www.spacetimestudios.com/show...Support-Portal
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