Platinum Purchased....Didnt recieve on account

[Slow86]

Hi...i have recently purchased 50$ worth platinum yesterday....when i check the order it says completed but i still havent recived it..as far as the support goes...i have emailed them and also posted my problem on the website...after doing all this..i havent even gotten an automatic email assuring me that my email has been recieved by them...can some one help me in locating my missing plats...
Thank you

IGN: Unataud

[Slow86]

Come on guys...i have playing this game for 2-3 years....not a single reply from any support staff to my emails...or developers...:/

[sciucafez]

Ask remiem.

[oekeone]

Ask Barack Obama

[Slow86]

Its not funny....please refrain from sarcastic remarks...thank you

[Dragoonclaws]

Send an email at support@spacetimestudios.com

or visit this website:
https://support.spacetimestudios.com/

[kydrian]

Send an email at support@spacetimestudios.com

or visit this website:
https://support.spacetimestudios.com/

Do you not read? He clearly said he tried that. Read the post before copying and pasting.

⏳

[Vixenne]

Patience. It's the weekend. It happened to me too and I just simply sent an email. They'll look into it and the dev personally placed the plats in my account and apologized for what happened.

[Earlingstad]

Hi...i have recently purchased 50$ worth platinum yesterday....when i check the order it says completed but i still havent recived it..as far as the support goes...i have emailed them and also posted my problem on the website...after doing all this..i havent even gotten an automatic email assuring me that my email has been recieved by them...can some one help me in locating my missing plats...
Thank you

IGN: Unataud

Did you make the purchase through paypal? I have had a similar problem on 3 occasions. In the past, the transaction was completed according to Paypal but it was 'Pending' on the AL side, which implies that my balance was deducted from paypal but I had not received the purchased platinum. So after around a day or two of emailing with screenshots of the paypal transaction with transaction numbers, etc, STS customer support did make the purchase complete and I received the platinum. However the same issue happened 2 more times and sts support again had to step in. I was not informed why it was delayed or what the problem was.

So dont worry, support is slow on weekends. You should wait till tomorrow or day after. I am sure they'll give you the platinum you bought.

[Slow86]

When the support assign u a case number..how long does it take after that for your problem to be solved?

[Raleighzsz]

When the support assign u a case number..how long does it take after that for your problem to be solved?

Depends bro, they will be solve the problem ASAP.
Support is not a bot or a Robot

[Ydqm]

When the support assign u a case number..how long does it take after that for your problem to be solved?

It normally takes 5 working days for sts to respond, but they have lost of people who email them everyday.

[Schnitzel]

When the support assign u a case number..how long does it take after that for your problem to be solved?

I'd say to pm Remiem or Seoratrek on this forum. Ask them (politely) as to if they could look into your case.

[Slow86]

Thanks for the help everyone...i already contacted Seoratrek and Justg...they told me the same ...wait for support....ive been contacted by support but they cant find my purchase....:/ this is the second time i ever spent money on this game...and its not working...to top it all of...i tried the 2x platinum offers...downloaded the apps and ran them...didnt get any plats....man its not my month....:/

[Schnitzel]

Thanks for the help everyone...i already contacted Seoratrek and Justg...they told me the same ...wait for support....ive been contacted by support but they cant find my purchase....:/ this is the second time i ever spent money on this game...and its not working...to top it all of...i tried the 2x platinum offers...downloaded the apps and ran them...didnt get any plats....man its not my month....:/

Usually, when you buy something from the iOS/GooglePlay stores using real money, they will send you an email of what was purchased.
Send that to them, but white out the areas containing sensitive information (basically, white out the other stuff, just leave the purchase date/amount/game showing, and which email you purchased with)

[Slow86]

Does anyone know the contact number for support? I think its better if talk to them on the phone...

[Slow86]

Admin please close the thread... i have recieved my plats... i appreciate the effort of everyone who was helping me all through out this phase... specialThanks to Justg and Seoratrek...