[Investigating] Disconnects or Infinite Loading

[Remiem]

Hey folks! We've been seeing some reports about frequent disconnects or infinite loading when re-mapping. We're currently working on narrowing down the problem, and could use your help!

If you are still experiencing this issue as of this morning, please reply below with the following information:

1) What is the nature of the issue? (Disconnecting/Infinite Loading)
2) When does the problem occur (in a certain map? when changing maps?)
3) How often does the problem occur?
4) What OS and Device are you using? Please be as specific as you can. (Example: Nexus 10 running Android 5.1)
5) When did you notice this issue start happening?
6) Is there anything else you'd like to share with us about it?

Thanks guys! We'll keep this post updated with the latest.

Update 2/26: The programming team is working on some possible solutions to this issue. It is one of our top priorities. Stay tuned!

[Jazzi]

1) no issue at all
2) only when my ISP fails and the connection drops
3) once a week
4)Android and window 8.1
5)it didnt
6)no

[Hionadera]

1) infinite loading

2) happened sometime during login to game, changing from dungeon - town and town - town

3) problems occur quite frequent whenever login to game

4) device : ip6s+ ios 9.2.1

5) problems started few days after lovecraft event about 1/day and more frequent lately (few times/day )

6) problem solved after re-login but occur again from time to time

[Anyona]

1) Lag Spike

2) Anytime, in towns, elite runs, pvp maps

3) It happens every 1-5 minutes

4) Iphone 6s IOS 9.2.1

5) Since the lovecraft update

6) No


Sent from my iPhone using Tapatalk

[Hissheep]

1. Disconnects.

2. Only happens when loading a different map.

3. It happens about every thirty minutes or so.

4. Android 5 on a Samsung Galaxy Tab A

5. I noticed right around Christmas time.

6. Thanks for looking into this for us.

[Killxthemxall]

1) Infinite loading / lag spikes that mostly lead to disconnect.

2) Anytime, even when browsing auction house.

3) frequent

4) Im using my phone. Android 5.1, and my tab Android 4.4

5) It started 1or2 days after lovecraft event arrived.

6) No

Sent from my X330 using Tapatalk

[Donquixoth]

1) Infinite Loading (ping change everytime from green to red)

2) Any map, mostly in watcher tomb lvl 4

3) Very often

4) Macbook Pro, OS X El Capitan

5) Since last update

6) Please fix it as soon as possible

[Faliziaga]

1. Infinite Loading
2. while login, after pressing the play button + joining townes and elite dungeons
3. quite often, when lovecraft potion bar filled up and during hugthulu it happened more often and yesterday after cd less , but today it occured again
4. Ipad Air 2 , IOS 9.2.1
5. In the beginning of the lovecraft event starting with frequent lag spikes in maps and leading to the infinite loading issue. Spikes then disappeared while playing.
6. on the loading screen there was sometimes only the walking dog without the word "loading"

[stricker20000]

1. Infinite Loading
2. while login, after pressing the play button + joining townes and elite dungeons
3. quite often, when lovecraft potion bar filled up and during hugthulu it happened more often and yesterday after cd less , but today it occured again
4. Ipad Air 2 , IOS 9.2.1
5. In the beginning of the lovecraft event starting with frequent lag spikes in maps and leading to the infinite loading issue. Spikes then disappeared while playing.
6. on the loading screen there was sometimes only the walking dog without the word "loading"

Just wanted to add that I am in same country using iPad air 2 (IOS 9.2.1) too but I do not experience infinite Loading or DC. So to me it doesn't seem like a device-specific issue. No idea what could cause those issues tho.

[Inotnab]

Just wanted to add that I am in same country using iPad air 2 (IOS 9.2.1) too but I do not experience infinite Loading or DC. So to me it doesn't seem like a device-specific issue. No idea what could cause those issues tho.

That's not always the case. I can be in India with the same device with an internet connection of (let's say) 500MBPS, Yet lagging, but if another person close to STS's servers with the same device and same connection wouldn't experience lag the way i'll do in India.

You've said Devices, I'd like to agree that devices can be an issue at times. However, Bear in mind there's a couple of factors to consider:

i) Specs -- RAM, Memory, And Wifi (adapters of plug-ins, Not sure though.)
ii) RAM/Memory Usage -- At times there's alot of background activity that can interfere with gameplay that results in lag, But a better option would be to restart the device, Perhaps even an app that can allow you to restrict certain background activities will be useful.

Issues can be STS-sided as well. For example, The game client could be unstable which, as a result, causes the server to crash which ruins gameplay for players.

the forever loading part im kinda used to that because it might be my internet connection but i notice that recently i keep getting disconnected and im having a hard time re login in.. it says my google info expired or something... it might be my phone too im not so sure ( i have to stop taking too many selfies hahahaha)

Not sure what you exactly mean here. Could be more specific? Google info expired? Could you provide me some info such as Device, OS (ex: iOS 9.X.X; Android: 5.0.2)?

___________________________

Aside all that of the posts I've quote-attacked....I've been experiencing these issues as well.

1) What is the nature of the issue? (Disconnecting/Infinite Loading)
- Yeah, At the "play Game" screen, By the time my screen shows me where I'm at, I've already been sent to the wonderful world of gummy bears saying "Eat me!" (Getting DC whilst switching maps, sometimes even while standing in auctions and checking Consignment stores.)
2) When does the problem occur (in a certain map? when changing maps?)
- Ye, Most of the time whilst teleporting (anywhere), A DC is pretty much bound to happen.
3) How often does the problem occur?
- Very often.
4) What OS and Device are you using? Please be as specific as you can. (Example: Nexus 10 running Android 5.1)
- Samsung galaxy S6 edge (SM-G925F) running 5.0.2 (Lollipop)
5) When did you notice this issue start happening?
- Even since lovecraft event was set on Cooldown.
6) Is there anything else you'd like to share with us about it?
- Users can try to erase AL's data, then uninstall and install the app again. Though not guaranteed if the issue will still persist!

[Justg]

Thanks folks, this is still happening today? Like right now?

[Faliziaga]

Thanks folks, this is still happening today? Like right now?

yes, exactly right now when I wanted to enter wt4

[Killxthemxall]

Thanks folks, this is still happening today? Like right now?

Yes, I'm trying to enter elite ren'gol and I'm stuck in loading.

Sent from my Lenovo A536 using Tapatalk

[Faliziaga]

Thanks folks, this is still happening today? Like right now?

now again when trying to enter Elite Gnomish Ruins

[Bameely]

Thanks folks, this is still happening today? Like right now?

Yes it is still happening as of this time I'm posting this message. I've just taken a video to show you. Please watch the entire 2min + video. From start I had to force close program due to stuck on loading screen. Then got into the game n tried changing a couple of maps to test. Towards the end it loads non-stop again when I tried to do my daily bard quest and I had to force shut the game again and start the whole cycle again =_=




1) Infinite Loading
2) Can happen anytime, anywhere during game login, in between changing maps and in between changing characters.
3) Happens non-stop so much so I couldn't play the game properly nor join any party. Only once in a lucky moment I will not get this problem for a short period of time e.g. half hour
4) Android 5.0, Samsung Note 3
5) Start of Valentine's Event. Xmas event was super laggy & slower to load but still loaded. V-event infinite loading espcially after Hutgulu's portal opened.
6) Once I needed like 8 tries trying to login the game into the Main Menu. It loads forever and I gotta force close the program and try again and again and again....then when I finally got into the game, did some stuffs and tried to change map, it was infinite loading again and the process starts all over (force shut, relog, force shut, rrlog etc etc) -.-

[mcstabbing]

When:
i remember problem only start during the release of the valentines event.
I play normally 10:00PM to 2:00AM Philippine time


What:
1.) infinite loading during sign in. (4 to 6 times before I can log in correctly)
2.) infinite loading also happens when trying to switch area(very annoying especially when in arena pt or planar pt).
3.) infinite loading also happens when trying to switch to my Alt

PC user.
Google Chrome Version 48.0.2564.116 m

My internet connection is stable, no request timed out.
Average time in continuous ping is time=30ms
Speed: 4Mbps

Hope to have fix soon. Thank you STS.

[lavemage]

im a dev, hope my tips can guide you.
nothing to do with event, been goin since i startd playing again from the begining of this year.
im using ipad2 ios8.2 can try 9 but believe it will be the same.
gets worse when update its reaching, clears a bit after update,

you have 2 types of lag, one its system other its device
system lag its the loading screen, seems its loose the connection loop and system dont know what to do with player, like when you enter in km3 and systems has to put you on a map, game starts, etc... seen people entering on km3 30-40 secs after game started.
device lag its when people enter on towns, more people in and out bigger lag, imposible to finish craft on kraken mines because at least 1 of 5 Will freeze the device and make you reboot to come back in game.

all this is worst close to thursday because i suppose server hasnt rebooted for long period.
whats system based on for al? nodejs?

if you can make it work on kraken mines you got it sorted all arround.
map loading has been taking longer than used to be 1 year ago when i stoped playing, lag on maps also, wasnt like this before.
i recommend you keep an eye this issues before going forward, im just about to quit again because of this, i just dont want spend the short period i play watching the loading screen.
the only way i can do kraken mines its on my mornings or joining someone thats on chrome and i jump directly from map to map without going to the map entrance,

hope it helps and good luck, you need it.

[Remiem]

To clarify, this thread is specifically for loading (running dog) or a hard disconnect (getting completely kicked out of the game).

Ping spikes are certainly an issue that we continue to work to improve, but are a separate issue from the one we're talking about here.

Zylx has created an awesome thread, here: http://www.spacetimestudios.com/show...ues-click-here! with some tips on how to improve lag and a format for reporting lag to us so that we can investigate.

Thanks!

[lavemage]

not gona split answer and send it everywherem ahd to register again, print it out and give to the devs.

[lavemage]

cant even enter the guild hall, this is ridiculous, been loading since last post, check times...,