Device band : forever..

**nonoy** · 03-17-2016, 05:03 AM

What happen to this situation sts?i did not do anything wrong.but what happen?how could i play again my al acct.?

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**loyti** · 03-17-2016, 05:09 AM

Same problem here bro. But it was explained many times that a system error occurred. All we have to do is to patiently wait. And that's what im doing for the last 8 hours now xd. As they say, you have nothing to fear if you have nothing to hide.

**nonoy** · 03-17-2016, 05:14 AM

Ive been waiting for almost 16 hrs ago..and i wanted to play my al acct.. btw..thanks..

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**Rara** · 03-17-2016, 05:15 AM

If you feel you were banned in error, please head over to https://support.spacetimestudios.com and click on "contact us".

**loyti** · 03-17-2016, 05:21 AM

The funny thing for me is that STS support did send me an email but their reply is about Platinum Issue where in I never purchased any platinum. My Problem is about banned account. Is there something wrong?

**loyti** · 03-17-2016, 05:39 AM

The funny thing for me is that STS support emailed me about Platinum Purchase where in fact my problem is about Banned Account. I never purchased any platinum yet. So i hope my problem get fixed soon.

I did emailed them several times already. tnx

**Don Hanel Deveyra** · 03-17-2016, 06:08 AM

Lmao support dont help and still nothing. I mail them already and no reply

**ntvi�alon** · 03-17-2016, 06:32 AM

My device got banned too, and what a coincidence so many player's devices was been banned in same day. I Already report it and still no reply.. Right now im playing AL at my wife's phone..

**nonoy** · 03-17-2016, 07:17 AM

Originally Posted by ntvi�alon

My device got banned too, and what a coincidence so many player's devices was been banned in same day. I Already report it and still no reply.. Right now im playing AL at my wife's phone..

Even in my wifes phone got banded too.even i log in other accts.still the same problem..

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**herculeans** · 03-17-2016, 07:19 AM

Originally Posted by Don Hanel Deveyra

Lmao support dont help and still nothing. I mail them already and no reply

They got many emails it takes time for then to check each mail nd look into the problem

U r not the only one banned just wait for 24hrs

**Dmitri Krivonosov** · 03-17-2016, 07:21 AM

me too banned . think already six letters sent in support from yesterday

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**Giwrgos Manashs** · 03-17-2016, 07:50 AM

second day and still banned

**nonoy** · 03-17-2016, 08:54 AM

Everytime i send a report on their contact us,the reply they made in my email was, Platinum issue..were was ther claryfication to my report? Ive send a report 5 times..and their reply was still the same..Platinum issue....tired

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**myungeunjaiu** · 03-17-2016, 09:48 AM

Yah bro :'(

**Zulgath** · 03-17-2016, 10:25 AM

Waitingg...

Kaylin · 03-17-2016, 03:31 PM

Hi guys! Thanks so much for your patience as we look into this! Our support team with be with you ASAP!

If you haven't done so already (and if you feel you were banned in error), please head over to https://support.spacetimestudios.com and click on "contact us". Our support team is available to help you recover your account!

Thanks again everyone!