Regarding Player Bans: Protecting Arcane Legends

[Wiz8]

Been stressing a bit about the situation honestly you guys should pin point these bots instead hitting the banned hammer randomly as I said I'm just going to continue to wait...:/

[Tindirin]

Got unbanned weeee Big thanks to Chad!

How fast they unbanned u?

[Darkluciferx]

How about in this case? Its possible to recover account?
As i sad in my emails i never mentioned websites or bring my email, or credit card number, anything that involving purchase gold or items for real money. I only replied a player who asked me how much do you think cost nekro in real money?. The player who asked me was banned too.

Ign: Darkluciferxx

[Ahatoro]

yeeee ty sts very ty for sban have fun

[ThaAnas]

Maybe you should talk about those dummy farmers... like top mages and rogues

what u mean with dummy farmer...
I didnt ran 500 bosses all the time for farm xD I did for aps

[joni iskandar]

finally ... ty for unbanned me sts... i m so hapy now.


ty very very much...

still waiting guys... i waiting 4 days.

[joni iskandar]

ty sts for unbnnd me ... ty very very much

[Wiz8]

Hope my turn come soon it's been a long 6 days...

[arcanefid]

How about in this case? Its possible to recover account?
As i sad in my emails i never mentioned websites or bring my email, or credit card number, anything that involving purchase gold or items for real money. I only replied a player who asked me how much do you think cost nekro in real money?. The player who asked me was banned too.

Ign: Darkluciferxx

My guildies got the exact same reply. They're still banned. Some mod said contact team leader but he never told him who he is or how to contact him. :/

[Absonant]

Everyone is waiting for so long and some got no response yet, I hope you guys can fix this soon. Lots of players are disappointed and lose their will to play. Let's not give up tho 😁 I was quitting AL until I saw this post. I hope everything will be alright. Thanks sts we, innocent players are waiting & hoping to be unbanned. Let's add more patience guys
(Sorry for the English &#128514
Ign: Absonant

[Sirspamsaloty]

Still waiting.......

[Josiah RJ Barrow]

Remiem (my acc raths was wipe after update clean pls I lost to much things on tht acc ) /can u come online at now pls I my items back

[Hartholzwurm]

Fine thx. Now we know why u banned many Player. Thumbs up.

And thumbs up for Pedgon. Ban all LB - botrunner also....im workin hard for my AP and my place on LB. Its just demotivating for fair gaming people.

[Sundar Moorthi]

i sent email to sts and remi 15days ago stil i didn't get reply pls remi whats hap to my tank lvl 31

[Zessa]

I was unfairly banned too. I came on this morning and my device said Banned Forever. I've done nothing that I know of to deserve this and I emailed sts with no reply.

[Mikihardcore]

I bought arc daggers from one man for 700k i am merchant so i want to change location , i changed to expedition and daggers have been lost from my inventory! I dont know how but fix it give me back 700k or arc daggers

[Nizz Cham]

I need my 3m back i got scam
ign:kingofdvls plz give me back

[Nizz Cham]

Idk it was bug :-( i need my gold back 3m gold
IGN: kingofdvls

[Kaziscate]

Hey folks! Remiem here. We've seen a rise in forum activity lately about players finding accounts or devices banned unexpectedly. I wanted to come and give you guys some background about what's going on behind the scenes in Arcane Legends, and the work we're doing to preserve the best experience possible for players.

Last month, we experienced a rise in gold farming and bot behavior, related to the gold sellers that players have reported in town. We launched an effort to remove these bots, and accounts connected to them in the game. Unfortunately, as Johan would attest, when some are removed, more take their place.

This is an issue that has the potential to have far reaching effects on the game, and our team is working tirelessly to resolve the issue. As part of our efforts, some legitimate player accounts were inadvertently banned. Our Customer Service team is aware of the issue and is working through reports as quickly as possible. If you feel you have been wrongly banned, we encourage you to submit a ticket to support via support.spacetimestudios.com so that we can work with you to recover you account.

Here are some tips to avoid an account/device ban:

1) NEVER purchase gold or items for real money. This is against ToS and greatly compromises the security of your account, plus puts you at risk for being permanently banned.
2) Do not share your account. Sharing your account puts you at risk for being banned for another person's negative actions. Keep your password private and safe.
3) Macros, bot programs and the like are considered cheating and are NOT allowed in Arcane Legends. Just don't use them.

We will continue to monitor the situation and will do our very best to minimize the impact this has on our players. As always--thank you for you patience and understanding.

Best,
Remiem

Why not just take down the webpage the bots are trying to advertise? (I know it doesn't sound simple as it seems)

[Eagleye]

Seems to me that a lot of the people being accused of botting for LB are also huge in game spenders. So what I take from all of this is that as long as u spend a lot of money your immune. Countless reports have been filled about some of the LB botters but yet nothing happens . Seems fishy to me.. But it's kinda like real life when people in power get into trouble (celebs, super rich ect) its like a simple slap on the wrist apposed to the middle class whos getting the full punishment and some!