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  Click here to go to the first Dev post in this thread.   Thread: Those experiencing higher latency or ping than usual, please fill out this survey!

  1.   This is the last Dev post in this thread.   #1
    Spacetime Studios Dev VROOMIGoRealFast's Avatar
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    Default Those experiencing higher latency or ping than usual, please fill out this survey!

    Hey Arlorians

    We've seen raising concerns for latency and ping issues in Arcane Legends. We want to provide the best butt kicking experience (even if the monsters have no butt) for you all, and so we would like to gather some information from those who have been experiencing increased latency or ping recently. Please reply to this thread and answer as many of the following questions as you can:

    1) Character name you've experienced this issue on (only 1 name per account is needed)
    2) The time of day you experienced the lag spike (in your local time)
    3) The country and time zone you were playing in (if you don't know your timezone, just the country is ok)
    4) The specific device you are playing AL on. If there are multiple devices you're experiencing this with, please list them all
    5) Are you experiencing the lag while playing over Wifi, a Cellular connection (3g/4g), or both?
    5a) If you're playing on a cellular connection, what type is it (3g/4g/etc)
    6) Does the lag remain consistent, as in you always are playing slowly with lag, or does it spike up and correct itself
    7) What zone in AL were you playing while you experienced the lag, and how many other players were in the zone with you?


    Here is an example of answers you can use
    1) VroomIGoSmash
    2) 5:39pm
    3) Playing from the USA, Time Zone of CST (GMT-6)
    4) Playing on Chrome browser and Samsung Galaxy Note 3
    5) Lag over Wifi and Cellular
    5a) 4g connection
    6) Lag appears for a few seconds and then goes away
    7) Experienced lag while in Undim Fields, with 3 other players.
    | | | | | | | |

    Need help? Please visit our Support Website at http://support.spacetimestudios.com

  2. The Following 3 Users Say Thank You to VROOMIGoRealFast For This Useful Post:


  3. #2
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    sandeeeep
    3pm to 11.59pm indian time
    playing on SAMSUNG GALAXY NOTE 2
    wifi usage only
    consistant 1k-4k-15k-30k+ pings, usually 4k
    story token quest, towns, any map
    only me.

    i have 12 chars on which i do story quest and i use 1 char at a given point of time (if maybe due to excess chars)

    works fine during midnight 12am-8am
    with a rare lag spike idm

  4. #3
    Senior Member Vixenne's Avatar
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    Vixenne
    8am-11pm Philippines time
    I play on Samsung Galaxy Note3 (Kitkat) and iPhone 6+ (iOS9)
    I play both on Cellular (3G) and Wifi
    In my case, more on sudden ping spikes like reaching 5k above then goes back to 300 ping after a few secs.
    I experience lag/delay when entering and leaving a map.

  5. #4
    Senior Member Fredystern's Avatar
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    Default

    1. Fredystern
    2. around 12pm - 8pm
    3. Indonesian (GMT +7)
    4. Lenovo P-70
    5. Wi-Fi sometimes, cellular connection nearly everyday
    5a. 4G
    6. Sometimes stay in red ping, sometimes spike up and back to green-yellow
    7. Ping spike when enter pvp and in some map with alot of mobs '-'

  6. #5
    Forum Adept marsu4u's Avatar
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    1. Marsuu
    2. Midnight until 6am
    3. UK, London Central
    4. IPhone 5 & Windows 7 PC on Chrome
    5. WiFi surprisingly
    6. Spikes up & corrects itself & repeat
    7. Expedition camp & mainly places like Kraag Tombs where theres a lot of mobs & sometimes it randomly does it while farming locks so others kill boss & elixir wastes (4 people in tombs... duh)
    8. Its seriously annoying & thx for trying to do something about it STS still better servers than EA... Jajajajajaja!!!

  7. #6
    Senior Member rafaelfarias406's Avatar
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    Default

    1. Ursot
    2. 16:00-05:00
    3. Brazil
    4. Positivo Mini Quad
    5. Wifi
    6. All time ping up to red and back spmetimes when not dc
    7. Expedition camp, ydra, shuyal

    Enviado de meu Moto X usando Tapatalk

  8. #7
    Senior Member resurrected's Avatar
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    I post it here for my friend since she dont have forum account.


    1. Iags
    2. 10 pm - 4 am mostly
    3. Time zone : +4 GMT
    4.playing on Ipad ( IOS )
    5. Lag over wifi
    6. Lag keeps coming and going away .
    7. Kt4 + haunlet + event maps with 1-2 others

  9. #8
    Member Majin Vineet's Avatar
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    Majinvineet
    Anytime (haven't noticed precisely )
    +5:30 India
    Lenovo A6000( non updated in lightest condition)
    WiFi
    Lag comes for 30-70 secs and also facing some sudden DC problem
    Specially All higher maps n plans tombs n event map

  10. #9
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    1). Kimbarcelo
    2). 5-8am
    3). Philippines
    4). Chrome browser and LG G2
    5). Lag over Wi-Fi
    6). Green and yellow ping and sometimes red ping inside kraag tombs 4
    7). Kraag tombs 4 and 3 and sometimes when i enter the tombs it just sends me back to the entrance

    Sent from my LG-D802 using Tapatalk

  11. #10
    Forum Adept Cons's Avatar
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    Default

    1.) Smurfylols
    2.) 2-7PM
    3.) Philippines
    4.) iPad Air1
    5.) Lag in PLDT wifi
    6.) In km3(4ppl), as soon as I reach the 3rd boss the ping doesnt stop rising. The ping only goes down after the 3bosses were killed and the players have left.
    7.) km3 ALWAYS
    IGN: WORD

  12. #11
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    1) Justhell
    2) its happen random
    3) Indonesia (+7 GMT)
    4) iphone 4/galaxy tab 3/chrome sometimes
    5) celullar mostly/wifi sometimes
    5a) 4G
    6)
    - sometimes forcing me to logout
    - sometimes forcing me to watching
    ppls fighting while ping goin crazy
    sometimes till DC or stop at 75k +
    ping
    - sometimes there's delay 3-5 sec
    between when I charging skill,then
    released with skill animation appear
    (when this thing happen ping
    indicator spike up like 1- 3 sec then
    back to normal)
    7) mostly in underhul and glinstone (sometimes happen on other map but very rare happen), no matter solo or with 1-3 other players. What thing suprising me is I've got no ping issue on event map (town or boss map),KT 4,KM 3 where I was mostly have ping issue in past event.

    Additional info : my average ping is beetwen 250 - 600 (on that range I can enjoying my run no matter where)

    Thx for ur time and attention,wish there are solution soon.

  13. #12
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    Ssilverrogue
    Venezuela
    Time since the event began ursoth
    Conection wifi and 4g
    tagital team T7X
    I disconnected when entering the game or event map
    ........Venezuela
    Tiempo desde que empezo el evento ursoth
    Conection wifi y 4g
    Equipo tagital t7x
    Me desconecta al entrar al juego o mapa de evento

  14. #13
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    Deathlyreaper

    I experience since urusoth began and even before that too

    Canada Saskatchewan(dont know timezone sry)

    Iphone 5 and Ipad(dont know the version) My iphone 5 lags almost all the time, the ping is higher too (i experience lag on my iphone before urusoth even started thats why i tend to not play on my phone) I experimce Lag on my ipad when urusoth started.

    Both of them are wifi all the time so i dont know why one is slower than the other

    For my phone it always spikes up and then correct itself. It is very unstable. Its the same with my ipad but it just strted in urusoth

    I experience lag on my phone basically anywhere. For my ipad its kt4 and the tombs/crypts area i think.

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    2) Never lags
    3) UK (All day)
    4) Chromebook
    5) Using Wifi
    7) Every Zone with no lag, even with 4 peeps.

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    Minisalami and other Account
    Berlin, Germany
    Different Providers with up to 500Mbps Internet and 450 Mbps Wi-Fi in wich I am the only user. Mainly playing on an Android 6 LG mobile with more than enough cpu and ram.

    Facing lagging, freezing and delays up to 3 secs between client and server especially in underhul elite maps or in maps many ppl are running for farming at the same time like rockhorn. Therefore for me it seems to be a loadout prob with the sts servers.

    EDIT: Now facing dc problems started 2 days ago.
    Last edited by Minisalami; 07-05-2016 at 05:12 PM.

  17. #16
    Blogger Astrea's Avatar
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    Default

    1) Name: Virqo
    2) Time: 24/7
    3) Location: Playing from Norway, Time zone of CEST
    4) Platform: Playing on iPad air 2 and iPhone 5s
    5) Connection: Over wifi and Cellular
    5a) Both 3g and 4g connection
    6) Lag appears for 15 seconds (minimum) causing for almost Disconnection
    7) Everywhere in the game map, even though i am home alone lag spikes still attacking me (Making me throw some stuff flying on the air).
    AL IGN --> Virqo

  18. #17
    Member lucaskane2480's Avatar
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    Quote Originally Posted by rafaelfarias406 View Post
    1. Ursot
    2. 16:00-05:00
    3. Brazil
    4. Positivo Mini Quad
    5. Wifi
    6. All time ping up to red and back spmetimes when not dc
    7. Expedition camp, ydra, shuyal

    Enviado de meu Moto X usando Tapatalk
    Expedition base camp? Shouldn't you be in CTF farming dummies?

  19. #18
    Member Majin Vineet's Avatar
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    Quote Originally Posted by Majin Vineet View Post
    Majinvineet
    Anytime (haven't noticed precisely )
    +5:30 India
    Lenovo A6000( non updated in lightest condition)
    WiFi
    Lag comes for 30-70 secs and also facing some sudden DC problem
    Specially All higher maps n plans tombs n event map
    More precise info :

    1)Majinvineet
    2)Every time 60x24
    3)India
    4)Android (fresh factory reset)
    5) WiFi (working smooth)
    6) Gameplay occurs for few secs in between lag
    7) All maps I.e. event km3 kt4 southern sea everywhere. N towns also lags for some time ..
    Last edited by Majin Vineet; 07-03-2016 at 12:05 AM. Reason: forgot to mention lag in town
    Way to get...Let it let..

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    1) Luckylilmofo
    2) All DAY!!!
    3) Playing from the USA, Time Zone of EST all day
    4) Playing on Samsung Galaxy S5
    5) Lag over Wifi and Cellular
    5a) 4g connection
    6) Lags consistently
    7) Experienced lag while throughout arlor
    8) infinite running dog
    9) certain enemies don't auto target at all in event zone (vines)

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  22. #20
    Junior Member atqx's Avatar
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    1) Atqx
    2) 5:00pm - 8:00pm
    3) Playing from the Argentina, Time Zone (GMT-3)
    4) Playing on Pc windows 10 Chrome browser and Samsung Galaxy Fame
    5) Lag over Wifi
    6) Lag appears for a few seconds and the ping rises very fast and the server disconnects, this occurs at intervals of 15- 20 minutes
    7) Experienced lag while maps event, with 3 other players and kraken mines 3, with other 3 players.

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