Support Feedback...

[ThaAnas]

Dear STS,

I really appreciate your work and I am sure all of you are busy but I really need to say that your support takes very long.
As far as I know is always Chad answering all issues and problems.

E.g.: I wrote on Feb 14th an email to support. I got an answer on Feb 22nd, where chad asked me about some details. I answered within 1-2 hours and I m still waiting again for a reply.
(in my case, it's about a unjustified device ban)

I m not the only one who contact supports of Al and I m aware of it. As far as I know, many al player share my opinion and I am really not that kind of person who wants to spam mail anyone, so I try only to write 1-2 mails but it seems to me that nobody cares about it.
Friends told me to spam mail with different e-mail accounts ect. but since I am not fond of this, lets find a different solution.

May it be possible for a Livechat Support or smth ?
That would be awesome, maybe on a fixed time or something.
It's just a suggestion, don't blame me for that.

I really appreciate your work and I don't want to insult anyone of you guys.
Thank you for your attention!