"She Lives Below the Ground" Quest Bug

[Audreanna]

I purchased a level 57 power level pack, and I think I may have a quest bug in my log.

As you can see, "She Lives Below the Ground" is greyed out which means that I meet the requirements to start the quest. I know that the quest is given by Cyril's Ghost in the Gold Mine, but the problem is that HE DOES NOT APPEAR in the Gold Mine. I know the exact place he should appear at because I've done this quest before. I ran the map multiple times, but Cyril or his ghost still doesn't show up. Can you please fix this?