when it come to "complaints and compliments"

[leslietheone]

This is the right way to communicate with us. Zero anger, just level, professional feedback.

If you come with snark, or rage, or trolling, then you do not get to participate in the conversation. We are always listening, we just may not decide what you want us to, but we always have the best interest of the game in mind.

Will there be any changes to the reply rate on support@STS?

I know 2 people now who haven't got reply back from support For quite some time
And my mail seems like won't be replied either.

I've only got info on how to behave in forum atm and as far as I know I haven't been cussing or ranting.

I just want to know what's up with the support reply rate.
The only reply you will get most of the time is the bot, congratulating us for writing a mail and telling us to write about our info, which is fine but most of us just want to get our problem fixed and not talk to a bot
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