Will not be hosting a christmas tournament

[Congeniality]

It's not a matter of ignoring EVERYTHING, it is a matter of a small shop (20 of us) supporting several live games. We only have so much bandwidth, and everyone thinks THEIR game is the most important and needs to be updated NOW. Take a look at the chat box. We've updated PL, DL, and SL, with an update for PLA on the way, but everyone from AL is a bit miffed they did not get their update today.

Being rude serves no purpose on the forums. We're here because we care. We moderate the forums because this is our workplace, and salt or insults do not help. Check out more poisonous forums, the devs are no where to be found.

So even if it is frustrating that folks have brilliant ideas that we refuse to listen to, please understand that we are here, listening, and often times the things asked for do get implemented. It is always an issue of prioritization, and we do our best.

Firstly, thank you for responding so promptly to the forums. I mean that genuinely, just clarifying in case it came across as sarcastic, because I didn't mean it to be. I understand that 20 people can't hand-hold 9 games simultaneously, and given what you mentioned about AL being upset, I appreciate that you made time to come respond to the unrest on the PL forums.

I would also like to preface this by saying that I do not believe you are ignoring us, I do not think that you are doing a bad job as developers, I do not want to cause strife, I just think that having one person voice what they have seen on the forums in one post may help communicate the discontent.

I believe that at the heart of the frustration from the community is that the things that have been implemented aren't what the players have been asking for quite some time. The players have wanted options for those looking to spend plat, but have the prioritization be on free-low cost to participate maps (this is in reference to this Holiday event). Also, in the case of PvP, options for those looking to spend plat has been given, which from what I have seen, people are fine with. However that option is so much more powerful than the ceiling of what people can achieve without plat, that it becomes frustrating for people who either don't want to or can't spend 100+ dollars on a game. In many ways, I believe people feel as though the game is unplayable.

As a side note, I believe this platinum option would be more viable if the player base was larger, but because there aren't a large quantity, few buy the guns and thus there aren't enough for people to buy with gold in the market. Thus, we get the people with guns who can spend plat having an unfair (yes, I believe it is downright unfair) advantage over those without it. In essence, the idea wasn't flawed, I just don't believe it works for PL anymore.

On a final note, I don't want this to come across as salt, I don't want this to come across as insult. I understand everything you stated, and don't disagree in the slightest. I also am not posting this in hopes that changes will come to PL, I understand that 20 people can't cover 9 games constantly. Instead, I just wanted to better articulate what the community has been trying to communicate so that it doesn't come across the wrong way. If this did come across as salt / insult, I suppose that's on me, so my bad. In the end, I love the game and I'll continue to play it for the people I can connect with and the nostalgia of remembering the people I met who no longer play.

I hope this doesn't come across the wrong way,
Walie

[Justg]

Firstly, thank you for responding so promptly to the forums. I mean that genuinely, just clarifying in case it came across as sarcastic, because I didn't mean it to be. I understand that 20 people can't hand-hold 9 games simultaneously, and given what you mentioned about AL being upset, I appreciate that you made time to come respond to the unrest on the PL forums.

I would also like to preface this by saying that I do not believe you are ignoring us, I do not think that you are doing a bad job as developers, I do not want to cause strife, I just think that having one person voice what they have seen on the forums in one post may help communicate the discontent.

I believe that at the heart of the frustration from the community is that the things that have been implemented aren't what the players have been asking for quite some time. The players have wanted options for those looking to spend plat, but have the prioritization be on free-low cost to participate maps (this is in reference to this Holiday event). Also, in the case of PvP, options for those looking to spend plat has been given, which from what I have seen, people are fine with. However that option is so much more powerful than the ceiling of what people can achieve without plat, that it becomes frustrating for people who either don't want to or can't spend 100+ dollars on a game. In many ways, I believe people feel as though the game is unplayable.

As a side note, I believe this platinum option would be more viable if the player base was larger, but because there aren't a large quantity, few buy the guns and thus there aren't enough for people to buy with gold in the market. Thus, we get the people with guns who can spend plat having an unfair (yes, I believe it is downright unfair) advantage over those without it. In essence, the idea wasn't flawed, I just don't believe it works for PL anymore.

On a final note, I don't want this to come across as salt, I don't want this to come across as insult. I understand everything you stated, and don't disagree in the slightest. I also am not posting this in hopes that changes will come to PL, I understand that 20 people can't cover 9 games constantly. Instead, I just wanted to better articulate what the community has been trying to communicate so that it doesn't come across the wrong way. If this did come across as salt / insult, I suppose that's on me, so my bad. In the end, I love the game and I'll continue to play it for the people I can connect with and the nostalgia of remembering the people I met who no longer play.

I hope this doesn't come across the wrong way,
Walie

No salt at all, a great example of how to communicate a different point of view in a professional way. Much appreciated.