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Thread: Bought 30 Plat for $5.00, $5.00 deducted, no plat added

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    Forum Adept Solvok's Avatar
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    Default Bought 30 Plat for $5.00, $5.00 deducted, no plat added

    Title says it all i'm gettin mad at this platinum system i'm not able to buy plat and im getting ripped off
    level fifty-five bird and a le

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    Banned Draopwnzall's Avatar
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    Email support@spacetimestudios.com

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    I had one delay in plat purchases.

    Prior to emailing support like Drao suggested, I waited 24 hours, logged off/on and uninstalled/reinstalled. After emailing support, the matter was corrected within minutes.

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    Senior Member javier995's Avatar
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    I'm going to make a meme that says

    Plat y u lagz on me!?

    In a more serious note.

    Plat has delay at time. The delay differs with each way you can purchase said currency.

    Wait a day, if it's not put into your account within 48hrs (which it shouldn't take that long) email devs.
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    Guardian of Alterra CrimsonTider's Avatar
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    Quote Originally Posted by Draothewicked View Post
    Email support(at)spacetimestudios.com
    Best advice but remember when posting this on the forums to us (at) instead of @. I'm not into internet functionality but there are things called "spam bots" which can detect emails posted and then proceed to fill STS inbox with junk.

    For the OP, I have purchased more plat than my marriage can handle (:/). Sometimes it arrives instantaneously and other times I have to wait. STS has always been excellent at researching issues and helping out. Email and be patient.
    Last edited by CrimsonTider; 12-30-2011 at 12:26 AM. Reason: Drugged and can't spell!! lol
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    Banned Otukura's Avatar
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    @Crim

    Drugged with what?

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    Luminary Poster Skeletonlord's Avatar
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    Don't worry! You should get your plat! If forever reason you don't get it email support. I purchased 30 plat as well recently, and it got added to my account straight away.

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    Junior Member takabus's Avatar
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    It seems like its not only my problem. I purchased before ya anmd havent got anything. Of course i already made request but even not responce from them. I can not undersrand this purchasing system. Are they checking all the order by man handle? Lol

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    Guardian of Alterra CrimsonTider's Avatar
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    Quote Originally Posted by Otukura View Post
    @Crim

    Drugged with what?
    Dealing with a nerve in my head causing severe pain.... so you name it and I'm on it. Sucks!!
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    I have same problem, I brought 75 plat 1 day ago, still NOT received them. I then brought 165 plat then 75 plat, still got nothing, getting ripped off, I tried it once more brought 10 plat, nothing....... I've emailed support, no help....

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    Guardian of Alterra Chickenrunnn's Avatar
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    Quote Originally Posted by ruffcrew View Post
    I have same problem, I brought 75 plat 1 day ago, still NOT received them. I then brought 165 plat then 75 plat, still got nothing, getting ripped off, I tried it once more brought 10 plat, nothing....... I've emailed support, no help....
    Go and have a look at there :

    http://support.spacetimestudios.com/...ceived-it-yet-

    Also,

    Quote Originally Posted by Lojack View Post
    It can take some time to receive your purchase, especially if you used Google payment. If you don't receive the platinum, contact support.
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