Lost password

**asommers** · 04-04-2010, 10:35 PM

If you've lost your password, go to the Options page from the first screen, there is a "Recover Account" button that you can use to send you your password.

-ALS

**trueunicorness** · 04-04-2010, 11:27 PM

Well, I can't log in. The system insists I'm using the wrong password. I've repeatedly tried both of the two passwords (the one I could swear I used and the one that might be typo of the one I thought I set up). I sent an email to support, and was told to use the Recover Account button that is under the Options button. Since there is no Recover Account button, that didn't help.

**asommers** · 04-04-2010, 11:33 PM

Originally Posted by trueunicorness

Well, I can't log in. The system insists I'm using the wrong password. I've repeatedly tried both of the two passwords (the one I could swear I used and the one that might be typo of the one I thought I set up). I sent an email to support, and was told to use the Recover Account button that is under the Options button. Since there is no Recover Account button, that didn't help.

Yes, the Recover Account button will be available after you patch (after login).

-ALS

**trueunicorness** · 04-04-2010, 11:37 PM

Ah ha! Thank you for the prompt email and ad hoc password reset. When I logged in and re-reset my password, I watched the game pass through a patch and now I see a Recover Account option that did not exist before. I suggest that you get a patch out to the iTunes store to address the initial problem. Thank you again.

**asommers** · 04-05-2010, 05:27 PM

You're welcome.

-ALS

**Cosizzle** · 04-08-2010, 09:50 PM

I too am having this problem where I goto login and get an error saying my password is invalid. I have also activated my account. So I'm not sure the cause of this.

Thanks.

**Princessbab** · 04-09-2010, 06:01 PM

I am also having this problem. Just downloaded and installed today on iPhone and created account... did all the email verifying... try to login and it says Authentication Failed "Specified Password is incorrect"

**Futumsh** · 04-09-2010, 06:50 PM

You should get a password recovery email shortly - and after the first time you patch, you should be able to do it yourself from the account info page.