How do they do it? First, they have a dedicated and active developer corps that actually tends to the player community. When I go to the Spacetime Studios forums, I donít have to go very far to find a recent, friendly, informative message from the devs either discussing upcoming content, responding to a player question, or asking what the players want to see next. Compare that to the OnC forums, where the forum moderators ó who are in no way connected to the dev team ó rarely speak up, and when they do itís usually to offer canned, empty replies to complaints.
Itís amazing what a difference these two things make. Between them, they deliver a clear message: Spacetime Studios cares about their games, cares about their players, cares about the future of their game.