Can i say i got scammed by crates?

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Its been 2months opening any crates i get only finessed or can i say scammed? (If not devs please delede word scammed).
As everyone saw in town i open crates i lost so much.
There is nothing else to do and even that is against us (opening crates). Please is it possible to not make it so hard to loot (forexample on Warlock crates all years)
Tbh made me almost quit today even how much i love this game… i hope this not happen to anyone else