On this subject I have to say that , I like the after sale service.
Because I'm using platinum I see my self as a customer, your game is the product.
For me is better the creators of the game to release the their plans like have been designed, and after we gonna do our suggesting or complaining.

On every suggesting post or changes on forums if you count the people that replied you will see that the we talking about a tiny group of people and they not represent the total population of the game.

I remember old days after some events, it was spawned in my screen a window that asked me my opinion about the event the design of vanitys or some new equipment.
Some people not knowing English, some people wants only to play the game.
It is bad for me a tiny group of players (including me) to make decisions for all players that they not using the forums.

People playing your game not your forum.