Bug Reporting Tips
Hiya, gang! I was just browsing the bugs section and noticed that a lot of these threads are reporting good info, but Sam and crew have to ask a couple of follow up questions to get a clearer picture of what's happening. It is my intent with this thread to help you to help STS to help us with a better game. :-)
First things first. Search. See if anyone has already made a thread about it. If so, just post in there with your info. Not only will it keep the boards free of the clutter of multiple threads for the same thing, it will keep all of the info consolidated to one area making it easier for the devs to see what devices are affected.
A few things you should include:
- Device name and manufacturer: Apple iPhone 5 32gb, or Samsung Galaxy S III
- OS version number: iOS 6.x or Android 4.x
- State your device was in: WiFi, 3g, 4g
- Whether or not you are rooted/jail broken, and if so, what ROM you're running.
- What version of the game you are running. You should be up to date, but there is always the chance that you haven't updated yet.
- Detailed but concise summary of what you were doing when the error happened and what, exactly, the error did. Example: I was running through the Rooks Nest and shot a fireball, the screen froze when it exploded and crashed to the home screen.
I think if we start providing more detailed information at the time of the report then the devs can get to work on it a little quicker and have a more clear idea of what is going down.
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Sent from my Nexus 7
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