How long does it take for a reply?

**JCort** · 05-28-2013, 10:56 PM

Ive contacted support about not being able to find my character. When I started, I played as a guest. I don't remember it asking for my email. I can't access my device because it's broken. So when I try using my email it says CREATE a character. Don't want that. I want my character. Again...how long does it take for support to help? I've emailed them.

**Buttermage:D** · 05-28-2013, 11:00 PM

It took me 3 days for a reply, but they do try their best to respond to every email.

**DocDoBig** · 05-29-2013, 05:37 PM

This forum is for bugs and tech issues, not support or account problems.

We can't really tell you an "average time", when the support doesn't feel necessary to reply (what i don't hope in your case) they won't.
A reply e-mail can take 5 minutes or 2 weeks, it's not fixed. It depends how fast they look into it.

Good Luck though, hope you get your account back!