I purchased plats from AL trial play primeslots.com but i have not received the plats it charged the card i used $30. Completed the instructions but i have not received the platinum and no order number received in my email. A friend of mine did the same from trial play primeslots.com bought platinum there and it was successful. How come mine is not successful? We used his mastercard. Can someone help me please? Some of my friends in guild experienced the same, buying platinum but received none, it also happened to me before in Pl buy plats and then i received none so i repeat the transaction again thinking my 1st try was unsuccessful but after my 2nd try the platinum was doubled and i had to pay double also.

Help!