I don't like that I can't get the best items without some investment

[McBain]

This same conversation over and over is getting very tiresome. Here's what happened.... In season 1 everyone complained that it was too hard to get pinks and that they were too expensive. So STS added the crates and increased the amount of pinks in the chests. So everyone who opens a crate gets a pink. Wonderful! Now everyone should be happy!! NOT!!

The crates didn't "solve" anything though, since they require plat to open. And now things are going in the direction that the most sought-after items in the games are coming exclusively through crates. That's the issue. I don't see see anyone saying they want the best items to be easy to get. I see people frustrated that getting the best items requires spending a fortune is real money. I think most people just want there to be some rare drops that don't require spending mad plat.