No Platinum

[Jamtoddrich]

I tried posting on support but it wouldnt post my email. I need help please. Bought plat from google play. Got confirm# and everything and no plat.

[Orageunas]

When you bought your plat? It can take some time to get it.

[Jamtoddrich]

Purchased yesterday at 6:30 pm. This morning...still no plat.

[Orageunas]

It can take even 2 weeks i have heard but you can try to send message to support.

[DocDoBig]

If you can't purchase Platinum, try to:
1) Reboot your device (out-on) or
2) Visit the Website Store and follow the steps.
https://store.spacetimestudios.com/WebStore/store.jsp

Also make sure to check your bank / G-Mail / AppStore / PlayStore account for the case that there were no invalid purchases.
For further information, please contact Support.

[Puntus]

If you can't purchase Platinum, try to:
1) Reboot your device (out-on) or
2) Visit the Website Store and follow the steps.
https://store.spacetimestudios.com/WebStore/store.jsp

Also make sure to check your bank / G-Mail / AppStore / PlayStore account for the case that there were no invalid purchases.
For further information, please contact Support.

I have the same problem...yesterday I purchase platt in google play , and no recieve my platinium...I write email to spacetime studios with the pay image...and no answer to me...
Fix platinum please

[Lojack]

Please direct any platinum related issues to customer support. This forum is for bugs. We can't fix Google being slow in processing payments.

Thank you.