W3I
Sts hasn't much to do with W3I who control the free platinum offers they just support it.
We can't really help you and the Devs can't reall fix that.
Sending an email to W3I customer support was the best you can do.
In most cases you will get refunded for all apps/service offers you completed successfully and which are not older then 7 days. This in a period of 1-2 Days. (I can not guarantee this though).
Or check these articles:
http://support.spacetimestudios.com/...ffers/articles
Have some patience with the reply - remind it was weekend and the support guys are only humans like you and me.
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