Sts hasn't much to do with W3I/NativeX/TP who control the free platinum offers they just*supportit.
We can't really help you and the Devs can't really fix that, just try to e-mail the**W3I/NativeX/TP customer*support**to get some explanation.
Also in most cases you will get refunded for all apps/service offers you completed successfully and which are not older then 7 days. This in a period of 1-2 Days. (I can not guarantee this though).
Or check these articles:
http://support.spacetimestudios.com/...ffers/articles
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