Part2
So now you are registered. You would like to contact the support group and talk to them about the problem you are having, right?
HOW TO CONTACT THE SUPPORT TEAM?
°•.•°•°•.•°• DIRECT EMAIL°•.•°•°•.•°•
Just send a direct email to the the support team at: support@spacetimestudios.com
REMEMBER:
1. If you have them, attach to the email some screenshots to explain your situation better.
2. Write your toon name and the spacetime game where it was created.
3. Maintain a friendly conversation. No matter what happened and how mad you are DO NOT RANT.
°•.•°•°•.•°• CASES°•.•°•°•.•°•
Cases are opened when you contact the support team via your sts account.
You can open a case by logging on your sts account, clicking on "My cases" and then on "Create a new case"
You obviously have to describe the problem you are having and present it as clearly as possible to the support team, so give as much info as you can:
Game Name: choose from the list the game you are interested in discussing about.
Order Number: i recommend you to use this specially in plat purchase and offer issues.
File attachment: You are permitted to attach to your submission a screenshot which can help to describe better your problem or prove your genuinity
NOTES**:
- Read AL official anti scam guide made by Zylx it might spare you unpleasant situations in future and lighten the support team work.
- Regularly control your email address or case for the support team reply, don't expect super speed replies though it might take some time but a answer will definately come.
Stay solid and Good luck.
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