Platinum purchase problem

[twoxc]

After all the ban. I saw the leaderboard was possible. Since I was only 2-3k points away. Tried to purchase platinum and it failed. Even got charged for it and didn't receive my platinum. Lost a whole day or two and until now still haven't got my platinum. So tell me sts. Where is my reward for UNABLE to run the event without platinum. I even got my itune receipt and bank history that I was charged. Got an email reply from sts support saying the problem is on sts side.

So where is my compensation? as I was unable to purchase plat to run for the event and it has been 2 days.