Support

[Sakurahb]

As far as i understand Chad is the the only person working on support.Imagine 1 guy working with all of your complaints.Saw some rude meme's of what people made about Chad.He is actually really important and his work is highly appreciated

Sorry it's hard to appreciate that kind of "hard work ", if they aren't able to offer a good support to players who are wrongly banned, they shouldn't have made bans automatic in the first place .

To every action there's a reaction, people do trades on the black market of AL and players that play by the rules are effected , STS decide to ban those players and again the same ones that play by the rules are affected, it's their right to complain and to have a good support when all they do is keep this game alive without breaking most of the rules, waiting over 2 weeks for a single reply isn't what those players deserve.