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Devs used to stream during every new expan, new pet release and so on. Now it all just stopped.
They rely on people on forums for feedback not knowing that most here on forum don't even know anything about the game or they rely on people who apple-polish them.
If they actually bothered to do something like OP mentioned the game would actually start improving.
Both support and contact with the community has dropped severely the past few weeks, maybe something is happening back at HQ
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