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  Click here to go to the first Dev post in this thread.   Thread: Problems buying Plat with google/paypal

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    Question Problems buying Plat with google/paypal

    Hey Guys,

    Before i start i have been able to buy plat on my mobile for PL with no issues whatsoever.

    So ive been trying to buy plat for DL on my mobile and im getting a constant purchase cancelled (Google checkout)
    I jumped on the desktop and was able to buy 1 pack of 30 plat no issues at all (Google checkout)

    The next day i tried my phone again and still couldnt get an order through, jumped on the computer and now that wont work either!! I have tried Google checkout and Paypal<---Pages crashes when i change country to Australia.

    Troubleshooting ive done...

    Deleted my card and set it up again
    Made sure i had plenty of money on the card

    Think thats all i can realy do...
    Any help here would be great

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    Update,

    I just tried the Amazon checkout and was able to process an order for 30 plat, but its been 15 minutes so far and the platinum hasn't been credited to my account!!
    Here is my order code: 373edf6a-a783-4479-9fa7-52564655294a

    Can i please get this looked at ASAP
    My Char name is lukeyzz

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    Luminary Poster Skeletonlord's Avatar
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    Default Problems buying Plat with google/paypal

    I would speak to support, who can track down your orders and see if you have any pending.

    Email : Support@spacetimestudios.com


    Include your in game name, level, and include in the subject something like "I can't buy platinum". Explain your problem and they can review your previous purchases.

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    Im in the middle of msging them now Cheers

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    Luminary Poster Skeletonlord's Avatar
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    Quote Originally Posted by Luke Brown View Post
    Im in the middle of msging them now Cheers
    You might need to wait a day or 2 because they are fairly busy.

    If you have any questions, please message me, I'll help ya out.

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    Senior Member ninjaduck's Avatar
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    Yea as you can expect thousands of purchases are going through at the moment, so yours might be in a sort of "queue". Although i havent heard this from Amazon, its happened many times with PL after/before major updates/events.
    L15 Mage - Certificates. L12 Behr - Certificate. L15 Teamer Mage - Duuq

    THE DUUQS WILL RULE.

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    Hey guys yeah still havent got the plat yet, but i got 2 platnuim credited to my account randomly?
    About to try and buy some again

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    OK still haven't had any word from support on my order i didn't receive and my mobile still wont let me buy plat, but now my desktop does?? wtf is going on i didn't change anything??
    Dev's any chance you can talk to support and suss out whats going on??

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    Luminary Poster Skeletonlord's Avatar
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    Quote Originally Posted by Luke Brown View Post
    OK still haven't had any word from support on my order i didn't receive and my mobile still wont let me buy plat, but now my desktop does?? wtf is going on i didn't change anything??
    Dev's any chance you can talk to support and suss out whats going on??
    Support do not work on weekends. Have you had an email back confirming that your request has gone through? You will see a ticket #3 or something similar. I think these tickets are a waiting queue.

    Keep waiting, I'm sure that you will get your platinum

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    Quote Originally Posted by Skeletonlord View Post
    Support do not work on weekends. Have you had an email back confirming that your request has gone through? You will see a ticket #3 or something similar. I think these tickets are a waiting queue.

    Keep waiting, I'm sure that you will get your platinum
    Yup sure have. Ill give it another day to get thos fixed

  11.   This is the last Dev post in this thread.   #11
    Spacetime Studios Dev null_void's Avatar
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    As to the question of why it's easier to buy platinum from a desktop than it is from a mobile phone -

    When using Google Checkout from a mobile device, sometimes the user is allowed to complete the transaction process without entering a billing address (Google Checkout doesn't event prompt for this if you're already signed in). We've found that the failure rate for these transactions is much higher than normal, though it does work some of the time. If you're having trouble making a webstore purchase from a mobile device, we recommend cancelling that order and trying again from a desktop browser. Be aware, however, that some merchants or banks will keep a "lock" on the funds of a canceled transaction for a few days, so those funds may not be immediately available, even though they haven't actually been removed from your account.

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    I have had similar problems when trying to purchase plat through Google Play, but there is no problem If I buy directly from STS webstore and I can still use Google Wallet to pay.
    Growwle - My guess is 1050

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    Quote Originally Posted by null_void View Post
    As to the question of why it's easier to buy platinum from a desktop than it is from a mobile phone -

    When using Google Checkout from a mobile device, sometimes the user is allowed to complete the transaction process without entering a billing address (Google Checkout doesn't event prompt for this if you're already signed in). We've found that the failure rate for these transactions is much higher than normal, though it does work some of the time. If you're having trouble making a webstore purchase from a mobile device, we recommend cancelling that order and trying again from a desktop browser. Be aware, however, that some merchants or banks will keep a "lock" on the funds of a canceled transaction for a few days, so those funds may not be immediately available, even though they haven't actually been removed from your account.
    hey! Thanks for replying.
    I had support reply to my msg finaly he/she didnt realy asnswer my question very well,but you did thankyou!
    As per the mgs they sent i bought directly from sts store instead of via the gamethe order went tnrough got the order id got transaction sucessfull, but didnt recive the plat?? My account has been debited its in my outstanding autherisations section with anz.
    Ive sent a support request AGAIN.
    This is real annoying! I just want to buy plat on my phone instead of waiting to get home

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