Or Dev/Admin/Mod could have actually tried helping this person when it occurred over the weekend. Must have been about 5+ threads "locked" so obviously people were on and could have gone above and beyond, such as Delphina just Locking and saying support, even though it was suggested already, and known the "StS Support" isn't available on the weekends.
I'm sure if one of them went out of their way a bit to help this person, they may not be quitting/leaving now.
Granted it was their own fault to begin with, but never hurts to put in the extra effort every now and then if the situation warrants it.
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