New upgrade killed my brother's toon on his old ipod

**jeazahi** · 11-13-2012, 01:58 PM

since he was logging in as "guest", I don't suppose there's anyway to get his toon or it's inventory back?

**Suentous PO** · 11-13-2012, 02:02 PM

Have you tried to email support yet?

**jeazahi** · 11-13-2012, 03:32 PM

Aren't these forums provided by Spacetime for user support?

**Deathpunch** · 11-13-2012, 03:33 PM

I would contact support, as STS does not discuss account information on the forums.

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**Energizeric** · 11-13-2012, 03:34 PM

I'm sure his toon still exists, so he should email sts and give his toon's name. Did he still use a password to login? He would need some way to prove that the toon was his.

**razerfingers** · 11-13-2012, 03:38 PM

Originally Posted by jeazahi

Aren't these forums provided by Spacetime for user support?

Not technically. They can be but then again you'll get some community opinions too like me as opposed to devs so it would be easier to email support at support@spacetimestudios.com

Sent using blood on a bathroom wall

**jeazahi** · 11-14-2012, 08:59 AM

Originally Posted by Energizeric

I'm sure his toon still exists, so he should email sts and give his toon's name. Did he still use a password to login? He would need some way to prove that the toon was his.

He signed in as guest. There didn't seem to be a need to create an account since he only used his ipod and nobody else used it either.

**jeazahi** · 11-14-2012, 09:01 AM

Originally Posted by Suentous PO

Have you tried to email support yet?

Emailed and waiting for support.

**jeazahi** · 11-14-2012, 09:03 AM

Originally Posted by razerfingers

Not technically. They can be but then again you'll get some community opinions too like me as opposed to devs so it would be easier to email support at support@spacetimestudios.com

Since signing in as guest is offered by the program, I doubt we're the only ones affected. I might be a good idea to have a public post on how to recover from this.