+1 to this thread. I reported only one player, but he has done things you can't imagine. I was even scared to shock the StS support by sending the pictures. I did send an Email with the screens, and they did answer me "we will take action into this, we take it very seriously". But, the guy was still online everyday in game. I can tell you that what he said and did, could make him have serious consequences with the police, here in England. You can't even imagine how shocking it was. I cannot believe support did nothing about it.
Support bans people doing small things against ToS, but doesn't ban people doing giant things against the ToS and the law at same time.
But, we can't do anything about. We are just players...