when it come to "complaints and compliments"

[Justg]

It's great to offer opinions (example: "I don't like plat for these dungeons"), even better to offer alternatives (example: "I'd be fine paying tokens or gold").

However, it is not fine to rant, or insult, or otherwise contribute towards a negative situation. (Example: "Boring. Another greedy cash-grab by lazy devs".)

We're here, and very interactive with the community. Accordingly, we don't want to wade through tons of poison to get feedback (just check some other games' forums and you'll see what I mean).

If you want us to hear you, be collaborative. We'll reciprocate.

[saik1993]

It's great to offer opinions (example: "I don't like plat for these dungeons"), even better to offer alternatives (example: "I'd be fine paying tokens or gold").

However, it is not fine to rant, or insult, or otherwise contribute towards a negative situation. (Example: "Boring. Another greedy cash-grab by lazy devs".)

We're here, and very interactive with the community. Accordingly, we don't want to wade through tons of poison to get feedback (just check some other games' forums and you'll see what I mean).

If you want us to hear you, be collaborative. We'll reciprocate.

Ok. One simple question, why are you guys not entertaining the idea of completely removing the "paid access(plat or gold)" to this new dungeon? I mean every expansion we had till now were all free to enter so what changed now so suddenly that you have to charge such exorbitant rates for just one run? And, I would assume spending 66k or 50 plat to just gain exp isn't desirable for the majority of the player base.

[Justg]

Ok. One simple question, why are you guys not entertaining the idea of completely removing the "paid access(plat or gold)" to this new dungeon? I mean every expansion we had till now were all free to enter so what changed now so suddenly that you have to charge such exorbitant rates for just one run? And, I would assume spending 66k or 50 plat to just gain exp isn't desirable for the majority of the player base.

To entertain an idea means to consider it, not to agree to it. We certainly did entertain the idea, we actually changed it from plat to gold based on our discussions (the game also needed a gold sink to offset the Maus runs).

I would consider this a productive conversation. I imagine the majority of the player base would also like us to drop prices on crates, or make it easier to level, or give them more gold, but it is this type of pressure that makes for a balanced game.

[saik1993]

To entertain an idea means to consider it, not to agree to it. We certainly did entertain the idea, we actually changed it from plat to gold based on our discussions (the game also needed a gold sink to offset the Maus runs).

I would consider this a productive conversation. I imagine the majority of the player base would also like us to drop prices on crates, or make it easier to level, or give them more gold, but it is this type of pressure that makes for a balanced game.

Wouldn't it be counter-productive then wherein the majority of the people won't bother running the dungeon cause of the price it requires ? Which makes the gold sink part futile?

Also why aren't the new crates farmable atleast in the new dungeons(or so I've heard)? Would make the grind a bit more desirable in my opinion.

[leslietheone]

It's great to offer opinions (example: "I don't like plat for these dungeons"), even better to offer alternatives (example: "I'd be fine paying tokens or gold").

However, it is not fine to rant, or insult, or otherwise contribute towards a negative situation. (Example: "Boring. Another greedy cash-grab by lazy devs".)

We're here, and very interactive with the community. Accordingly, we don't want to wade through tons of poison to get feedback (just check some other games' forums and you'll see what I mean).

If you want us to hear you, be collaborative. We'll reciprocate.

Then what was the meaning of my thread about the "slow reply by support" being deleted?

I was making that thread since we are asked to contact them about any issue related to bans, scams, bugs etc. Should be send to support, But if we have a waiting time that's 10 days then it's a bit of a problem.

Instead of giving any reply to the thread, You(devs) decide to delete it, I didn't rant in that thread and I'm not now, im seeking for answers.

Back in the days it took no time, 1-3hr or the next day. But now it's only ones a week.

I do appreciate devs being active in the forums but it's kinda sad that the forum is like the Chinese democracy

Sendt fra min SM-G935F med Tapatalk

[Justg]

Then what was the meaning of my thread about the "slow reply by support" being deleted?

I was making that thread since we are asked to contact them about any issue related to bans, scams, bugs etc. Should be send to support, But if we have a waiting time that's 10 days then it's a bit of a problem.

Instead of giving any reply to the thread, You(devs) decide to delete it, I didn't rant in that thread and I'm not now, im seeking for answers.

Back in the days it took no time, 1-3hr or the next day. But now it's only ones a week

Well for one we don't talk about bans in the forums, and secondly it was a pretty snarky post, which is not productive either.

[leslietheone]

Well for one we don't talk about bans in the forums, and secondly it was a pretty snarky post, which is not productive either.

If we don't talk about bans on forum and we don't get replies on the mail's from support, who are we supposed to get help from.
Sorry if it seems I'm piissed, I'm generally curious.

I admit that the other thread was cranky, but the fact that numerous people that I know have at least ones said that the support team does not reply bac, is a problem.

Sendt fra min SM-G935F med Tapatalk

[m3cy]

If we don't talk about bans on forum and we don't get replies on the mail's from support, who are we supposed to get help from.
Sorry if it seems I'm piissed, I'm generally curious.

I admit that the other thread was cranky, but the fact that numerous people that I know have at least ones said that the support team does not reply bac, is a problem.

Sendt fra min SM-G935F med Tapatalk

Yeah Im waiting on a reply too, I think their busy atm with expansion

Sent from my SGH-T999L using Tapatalk

[Lethoiun]

It's great to offer opinions (example: "I don't like plat for these dungeons"), even better to offer alternatives (example: "I'd be fine paying tokens or gold").

However, it is not fine to rant, or insult, or otherwise contribute towards a negative situation. (Example: "Boring. Another greedy cash-grab by lazy devs".)

We're here, and very interactive with the community. Accordingly, we don't want to wade through tons of poison to get feedback (just check some other games' forums and you'll see what I mean).

If you want us to hear you, be collaborative. We'll reciprocate.

Hi just! Just going to write some thoughts...
The xp kits in sore many people are disappointed in how much plat it costs. It might just be overpriced.
As the expansion, it's great and I enjoy it.
Since we are using houses more I would like to see some new furniture
Dispite the negativity I appreciate the devs effort in giving us this expansion and I'm excited for the events.

[Slekki]

It's great to offer opinions (example: "I don't like plat for these dungeons"), even better to offer alternatives (example: "I'd be fine paying tokens or gold").

However, it is not fine to rant, or insult, or otherwise contribute towards a negative situation. (Example: "Boring. Another greedy cash-grab by lazy devs".)

We're here, and very interactive with the community. Accordingly, we don't want to wade through tons of poison to get feedback (just check some other games' forums and you'll see what I mean).

If you want us to hear you, be collaborative. We'll reciprocate.

I am sure that you guys read about everything which gets posted on this forum. I also really think you are doing tons and tons of work behind the scenes which everyone appreciates. What I don't understand is that you say that the team is being very interactive with the community. Back in the day you would prepare us months in advance for a new expansion with screenshots, information and multiple contests. You even managed to set up one of the best contests this game ever had by working together with Kalizzaa and his Tour of Arlor contest. There were multiple STS people actively responding both here and on other social media and things were great. Those times seem to have completely changed because now most of us feel completely ignored or we get one of the standard replies (you'll be fine, shifty eyes etc).

[m3cy]

It's great to offer opinions (example: "I don't like plat for these dungeons"), even better to offer alternatives (example: "I'd be fine paying tokens or gold").

However, it is not fine to rant, or insult, or otherwise contribute towards a negative situation. (Example: "Boring. Another greedy cash-grab by lazy devs".)

We're here, and very interactive with the community. Accordingly, we don't want to wade through tons of poison to get feedback (just check some other games' forums and you'll see what I mean).

If you want us to hear you, be collaborative. We'll reciprocate.

Hey gary, you have anytime to reply to my messages?
I feel like your Ignoring them :3
Take my matter seriously please.

Sent from my SGH-T999L using Tapatalk

[Slekki]

It's great to offer opinions (example: "I don't like plat for these dungeons"), even better to offer alternatives (example: "I'd be fine paying tokens or gold").

However, it is not fine to rant, or insult, or otherwise contribute towards a negative situation. (Example: "Boring. Another greedy cash-grab by lazy devs".)

We're here, and very interactive with the community. Accordingly, we don't want to wade through tons of poison to get feedback (just check some other games' forums and you'll see what I mean).

If you want us to hear you, be collaborative. We'll reciprocate.

Here's a suggestion:

Back in the day you guys would occasionally host livestreams on Google Hangout.
How about setting a certain date where you and another dev answer all of our questions. I can't imagine how stressfull and dissapointing it must be for you guys to have to read through the same negative comments (this includes me) over and over again. People are extremely bored with the game and important questions remain unanswered.

This would definitely bring some positivity into this community as we can actually see you guys still being passionate about this game.