Support.

[Nelly]

Excuse me guys but does the support work? I have been waited for 3-4 days, and i have got no email from them?

[Waug]

Not any of my concerns, but excuse me, what are your in game names? Ignore if you don't wanna share.

Double check the support mail id, and wait, that's what you can do.

support@spacetimestudios(.)com

[CrimsonTider]

Their response time varies based on quantity of emails, type of request, and days of the week. Give it a few more days then shoot them another (friendly) reminder your issue hasn't been resolved. They will get to ya eventually.

[DocDoBig]

If you can't contact the Spacetime Studios Support Team by writing support@spacetimestudios.com [Email] go to http://support.spacetimestudios.com [Forums]
There are really good articles regarding frequently problems, probably your current problem, too - it's definitely worth a look!


If you still don't receive any help, try to PM a Staff Member like Samhayne here on the forums.

Also please do not spam their e-mail, it ticks them off when they read 5 emails with the same BB.

[Nelly]

I will do that. Thx for the informations. I appreciate it.

[programmed]

Ive had almost a week before they replied back. It just depends on how many emails (i was only 1 of over 3 thousand) they have.

[KingFu]

Their response time varies based on quantity of emails, type of request, and days of the week. Give it a few more days then shoot them another (friendly) reminder your issue hasn't been resolved. They will get to ya eventually.

Or (like me), they'll just blatantly ignore your request along with the reminders.

[cookiez]

Their response time varies based on quantity of emails, type of request, and days of the week. Give it a few more days then shoot them another (friendly) reminder your issue hasn't been resolved. They will get to ya eventually.

Or (like me), they'll just blatantly ignore your request along with the reminders.


Lol

[Lramwl]

All depends. I sent a request yesterday about a accidental wrong amount platinum purchase and they fixed it earlier

[XghostzX]

I've sent one request a couple of times that hasn't been answered for months. I'm not surprised, I suppose.

[Lramwl]

I read somewhere not to long ago someone posted you have to change game reference to Arcane Legends instead of PL. +1 to whoever that was

[Xbuddyjosh]

Basically, I use my al account for all support needs, so it doesn't get thrown in the spam bin.

When it says "which game", BE SURE TO CLICK ARCANE LEGENDS, so u get answered

[Nelly]

So i should choose AL and use support, and tell them about my account from PL?

[KingFu]

So i should choose AL and use support, and tell them about my account from PL?

You'll get the same copy and paste answer either way, if any answer at all.

[Nelly]

Alright, i'll just wait.. The problem is i can't play.. Makes me feel bad:(

[Xbuddyjosh]

I'm just saying if u want it noticed, choose the game as arcane legends.

[cookiez]

Basically, I use my al account for all support needs, so it doesn't get thrown in the spam bin.

When it says "which game", BE SURE TO CLICK ARCANE LEGENDS, so u get answered


Woa... Daym imma thank that! Bes idea I've heard inna while!

[Xbuddyjosh]

*welcomes applause*

[jcoultet]

They Delevelled a char of mine within 20 minutes of asking

[Nelly]

My reason is ban, so i think that would take some time..?

[Extreme]

Their favourite Paragraph:
Hello,

Unfortunately we are not able to complete your request at this time. While we strive to satisfy every player request, somethings are outside of the scope of the Customer Support department.

If there is anything else that we can do to assist you, please feel free to let us know.

Regards,

Gnosis

[Xbuddyjosh]

I'm on my seventh day of waiting nelly.

[Spyce]

Classify the support request as "New AL Bug" and they will be sure to read it.

[Nelly]

Yeah but that would be a lie. And i can risk my account..

[ProfessorOak]

I emailed support about a ban and I haven't gotten a reply. It's been a month and a week or so.

[Spectre]

Oh same. Im waiting for reply like 6 days already >.>

[Samhayne]

If you guys are writing in about a banned account to complain that you want your account back, well, we don't ban without pretty good reason. Generally, once banned, an account is not eligible to be recovered.